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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.

Description

Receiving that initial call leaves you in the dark regarding the identity of the caller and the specific marketing initiative that prompted the call. Lacking this crucial information makes it challenging to refine your campaign and increase lead generation. Shockingly, 71% of online leads are lost simply because businesses fail to make timely follow-up calls. Moreover, the tracking and monitoring of sales follow-up calls are often overlooked. Manually logging daily sales calls into a CRM system can be quite cumbersome. You recognize the significance of service reminders and customer engagement calls. Fortunately, call tracking is straightforward and provides insights into which marketing channels and campaigns yield the highest volume of calls, much like the visual representation you see here. By implementing call tracking, you can strategically allocate your budget to the most effective channels and campaigns. Additionally, ConversationAnalytics meticulously records and accurately transcribes every call generated through your marketing efforts, ensuring that no valuable insight is missed. This comprehensive approach can significantly enhance your understanding of customer interactions and improve your overall marketing strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$39 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ServeMeBest

Founded

2013

Country

Bahrain

Website

www.servemebest.com/products/trustplus/

Vendor Details

Company Name

Waybeo

Website

www.waybeo.com

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Alternatives

Alternatives