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Average Ratings 0 Ratings
Description
Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.
Description
You can record audio for any duration and as many times as you desire, provided your device has sufficient storage capacity. Use advanced speech-to-text technology to easily transcribe your recordings into text format. Begin and end recordings swiftly from your home screen, and take the opportunity to attach notes to specific recordings for better organization. Share your audio or video files effortlessly through various platforms, including email, messaging apps, Facebook, Twitter, YouTube, Instagram, and Snapchat. For added convenience, download your recordings onto your desktop computer via USB cable or WiFi Sync, and choose from multiple audio formats to suit your needs. Keep your recordings secure with a passcode, and enjoy features like looping, trimming, and adjusting playback speed. You can also skip backward or forward by 15 seconds and mark your favorite recordings for easy access. If you wish to record phone calls, you can do so by setting up a 3-way conference call, where the third participant acts as the recording line that captures your conversation. Please note that to utilize the call recording feature, your phone carrier must support 3-way conference calling, ensuring you can capture important discussions seamlessly. Additionally, the app's user-friendly interface makes managing your recordings a breeze.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
Snapchat
X (Twitter)
YouTube
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ServeMeBest
Founded
2013
Country
Bahrain
Website
www.servemebest.com/products/trustplus/
Vendor Details
Company Name
TapMedia Ltd
Founded
2010
Country
United States
Website
www.tapmedia.co.uk
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management