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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Software solutions designed for the deployment of self-service kiosks, interactive information points, and multitouch applications are essential for modern communication. These platforms also facilitate the creation and management of digital signage screens aimed at enhancing employee engagement and streamlining internal messaging. Additionally, they enable the planning and oversight of signage content to ensure messages are effectively conveyed. In marketing and sales, such software allows for the development, storage, and distribution of modular and interactive presentations. Furthermore, it supports the publishing and sharing of these presentations and applications across mobile devices for a wider reach. Tailored software is also available for configuring and operating personalized guest pads and visitor tablets, particularly in the hospitality sector and during exhibitions. Hybrid applications and dashboards provide seamless integration of real-time data for business use. Touchway concierge solutions specifically offer user-friendly kiosk software designed to enhance self-service reception experiences, catering to visitors, participants, employees, residents, and guests alike. This technology finds application in digital welcome desks across various environments, including corporate settings, seminars, and conferences, thereby transforming the way organizations interact with their stakeholders.

Description

iVision Plus Cisco wallboards enhance agent performance by delivering real-time performance data through innovative and engaging designs. With iVision Plus, you can access dynamic Cisco contact center wallboards that showcase real-time statistics and metrics for both individual and team achievements. Say goodbye to outdated, boxy wallboard designs, and embrace the impactful aesthetics of NextGen wallboards. The gamification features of iVision wallboards inspire agents to elevate their work. These HTML5 wallboards ensure a superior user experience and are responsive across devices. Additionally, the call center wallboard software enables the establishment of KPI thresholds, allowing for performance oversight and immediate response to any breaches, even when you are not actively monitoring. By providing digital signage in real-time to all internal employees, overall efficiency and productivity will see significant improvements, as staff will no longer need to spend excessive time collecting operational insights. Ultimately, this streamlined access to information helps foster a more engaged and informed workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Calabrio Call Recording No 
EpicCare EMR No 
FIS Telephone Banking No 
Fiserv No 
Freshdesk No 
HubSpot Customer Platform No 
IBM Cloud No 
Oracle Health Ambulatory EHR No 
Oracle Siebel CRM No 
SAP Cloud Platform No 
Salesforce No 
ServiceNow No 
Zendesk No 
eGain Knowledge+AI No 

Integrations

Calabrio Call Recording Yes 
EpicCare EMR Yes 
FIS Telephone Banking Yes 
Fiserv Yes 
Freshdesk Yes 
HubSpot Customer Platform Yes 
IBM Cloud Yes 
Oracle Health Ambulatory EHR Yes 
Oracle Siebel CRM Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 
eGain Knowledge+AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Touchway

Country

Switzerland

Website

www.touchway.com/en/

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com

Product Features

Digital Signage

Automatic Player Updates No 
Content Scheduling No 
Media Library No 
Multi-Screen Support No 
Remote Deployment No 
Remote Display Management Yes 
Visual Editor Yes 

Kiosk

Activity Reservations No 
Digital Signature Yes 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen Yes 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Product Features

Dashboard

Annotations No 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive No 
KPIs Yes 
OLAP No 
Private Dashboards No 
Public Dashboards Yes 
Scorecards Yes 
Themes No 
Visual Analytics No 
Widgets Yes 

Digital Signage

Automatic Player Updates No 
Content Scheduling Yes 
Media Library Yes 
Multi-Screen Support No 
Remote Deployment Yes 
Remote Display Management Yes 
Visual Editor No 

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