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ease
features
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support

Description

Tickler stands out as the premier checklist application for Zendesk, relied upon by numerous teams to maintain clarity and consistency in their processes. It seamlessly integrates dependable and user-friendly checklists directly into your Zendesk tickets. Whether managing the onboarding of a new client, addressing a complex request, or simply ensuring that important steps are not overlooked, Tickler empowers your team to remain focused and organized without unnecessary deliberation. There's no longer a need to doubt what has been accomplished or to follow up with agents for progress updates. With Tickler, your checklists are not only transparent and actionable, but they also fit naturally into your team’s existing workflow, enhancing overall efficiency. This streamlined approach ensures that every team member is aligned and aware of their responsibilities, making collaboration more effective than ever.

Description

Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Zendesk
Airbyte
Campaign Monitor
Data Virtuality
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Quaeris
Rafiki
Rivery
Slack
Sunshine Conversations
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine

Integrations

Zendesk
Airbyte
Campaign Monitor
Data Virtuality
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Quaeris
Rafiki
Rivery
Slack
Sunshine Conversations
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine

Pricing Details

$1.95 per user
Free Trial
Free Version

Pricing Details

$19 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lovestock & Leaf

Founded

2009

Country

Australia

Website

www.lovestockleaf.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/talk/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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