Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Tickler stands out as the premier checklist application for Zendesk, relied upon by numerous teams to maintain clarity and consistency in their processes.
It seamlessly integrates dependable and user-friendly checklists directly into your Zendesk tickets. Whether managing the onboarding of a new client, addressing a complex request, or simply ensuring that important steps are not overlooked, Tickler empowers your team to remain focused and organized without unnecessary deliberation.
There's no longer a need to doubt what has been accomplished or to follow up with agents for progress updates. With Tickler, your checklists are not only transparent and actionable, but they also fit naturally into your team’s existing workflow, enhancing overall efficiency. This streamlined approach ensures that every team member is aligned and aware of their responsibilities, making collaboration more effective than ever.
Description
Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Zendesk
Airbyte
Campaign Monitor
Data Virtuality
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Quaeris
Integrations
Zendesk
Airbyte
Campaign Monitor
Data Virtuality
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Quaeris
Pricing Details
$1.95 per user
Free Trial
Free Version
Pricing Details
$19 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lovestock & Leaf
Founded
2009
Country
Australia
Website
www.lovestockleaf.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/talk/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics