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Description
Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.
Description
VibeVaults serves as a hosted visual client-feedback tool tailored for agencies, design studios, and independent freelancers. By simply incorporating a script tag into a client’s website, reviewers who are invited can easily pin their feedback directly onto various page elements without needing to create an account or download any browser extensions. Each feedback report is comprehensive, featuring a screenshot along with contextual details such as the current page, browser type, screen information, console logs, and any failed requests. Teams can efficiently manage and evaluate submissions through a user-friendly dashboard, engaging in real-time discussions within the same thread while also tracking reports as they progress through different review stages. The platform facilitates client feedback rounds with both shared review links and individual invitations, and those on Pro plans and above can access a read-only public board. Additionally, VibeVaults' MCP server enables compatible AI tools, including Claude, Claude Code, and Cursor, to access reports, with permissions for replies and status updates granted by account members. Subscription plans differ based on workspace needs and the number of team members, and users can enjoy a 14-day trial period without requiring a credit card. This innovative solution not only streamlines the client feedback process but also enhances collaboration among team members and clients alike.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Pricing Details
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Starter is $29/month, Pro is $49/month, and Business is $149/month. Annual billing saves 20%. Plans include a 14-day trial with Pro features and no credit card required; there is no free plan.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bodanius
Founded
2021
Country
United States
Website
ticketline.app/en/
Vendor Details
Company Name
VibeVaults
Founded
2026
Country
Hungary
Website
www.vibe-vaults.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Alternatives
Alternatives
No Alternatives
