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Description
Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.
Description
Timing your message effectively is essential, and it doesn’t require advanced knowledge to achieve this! Understanding when your customers are most inclined to consider a purchase and when they are likely to be checking their devices can significantly enhance your marketing efforts. Automatic replies can offer additional benefits and elevate the overall customer experience. When a customer sends a text to your designated keyword or response number, a prompt and automatic reply can be generated for them. You might even create a campaign through a response number that encourages customers to reply for a coupon or to be added to a particular list. Utilizing an SMS keyword is an excellent method for accumulating a list of contacts, as these keywords serve as a valuable asset for expanding your bulk SMS marketing audience. You can promote these keywords on various platforms, including posters, direct mail, emails, advertisements, your website, and social media channels. This strategy not only helps in gathering contacts but also engages customers more effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$78 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Textology
Founded
2015
Country
United States
Website
www.textology.co
Vendor Details
Company Name
Textplode
Country
United Kingdom
Website
www.textplode.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
