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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

If your organization has field teams, oversees job assignments, and manages work schedules while seeking a new operational approach, ConnectManager can assist you. This platform is user-friendly and straightforward to implement. It can be tailored to seamlessly integrate with your current business frameworks. With our advanced scheduling engine, you can ensure that the appropriate technician, equipped with the necessary skills and materials, arrives on time for each appointment. Additionally, the Projects module allows you to schedule and oversee intricate jobs efficiently. It enables you to organize jobs and teams cohesively while maintaining strict oversight of expenses and materials. Furthermore, this module facilitates the entire Voids process, from the initial tasking for the Voids pre-inspection to the subsequent review and post-inspection stages. ConnectManager not only simplifies these processes but also enhances overall productivity and resource management.

Description

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dialpad Connect No 
Level AI No 
Talkdesk No 

Integrations

Dialpad Connect Yes 
Level AI Yes 
Talkdesk Yes 

Pricing Details

$52.34 one-time payment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Telecetera

Founded

1990

Country

United Kingdom

Website

www.telecetera.co.uk

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/workforce-management-solutions-wfm-software/

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management Yes 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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