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Description
Comprehensive usage data serves as the foundation for a service provider's success in the marketplace. The ability to effectively leverage this data, which often originates from various sources and formats, is crucial for achieving business objectives. TeleLink takes in usage records from any origin, standardizes them, and enhances them by integrating additional essential data sets such as jurisdictions and trunk groups. By efficiently correlating and summarizing this information, carriers are equipped to uncover significant insights and obtain immediate visibility into customer interactions, market dynamics, traffic trends, and network usage. TeleLink's capability to provide detailed event information facilitates troubleshooting, research, and the creation of in-depth reports for further examination, aiding in both the initiation and defense of billing disputes as well as fulfilling regulatory reporting obligations. Users can also correlate their usage data with industry-standard or customized reference data sets for more advanced and insightful reporting. Furthermore, the platform allows for grouping, filtering, and sorting data based on user-defined time frames and increments, enhancing the analytical experience. This level of functionality empowers service providers to make informed decisions and optimize their operations effectively.
Description
Our goal is to provide a comprehensive solution tailored for Internet Service Providers (ISPs) of all scales, ranging from emerging startups to large corporations. Consolidate all customer information into one centralized location, including GDPR consents and electronic invoicing details. Organize various documents, such as identification papers and site images, in a customer or contract-specific file system. Create personalized email or SMS templates and develop communication flows for both informational and marketing purposes. Additionally, for users who have purchased or developed the customer app, sending push notifications is also an available feature. Every action taken on the platform, such as payments, contract modifications, customer updates, and ticket management, is logged for transparency. Webilly includes a customer portal where users can access and download invoices, submit support tickets, and potentially make payments via PayPal if enabled. Furthermore, the integration of APIs allows for seamless connection with external systems, enhancing overall functionality. This holistic approach ensures that ISPs can efficiently manage their operations while maintaining excellent customer service.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16250 one-time payment
Free Trial
Free Version
Pricing Details
$99.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Equinox Information Systems
Founded
1986
Country
United States
Website
www.equinoxis.com/usage-analytics.php
Vendor Details
Company Name
Webilly
Founded
2015
Country
Italy
Website
www.webilly.it
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
