Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
TechGrid serves as a comprehensive platform that links businesses with a network of certified Tech Service Providers (TSPs) and partners, facilitating the seamless provision of IT solutions. You have the option to present your entire range of services in As-a-Service bundles, which automatically compute hardware, services, support, and financing alternatives. By responding to a few straightforward questions, you can see your bill of materials created in real-time, thanks to our innovative BOM automation tool. This tool not only enhances your efficiency but also allows you to expedite the proposal process, enabling your customers to easily sign and accept offers. Ultimately, TechGrid empowers you to close more deals swiftly while providing a streamlined experience for all parties involved.
Description
Thread is the no-code AI Service Desk built specifically for Managed Service Providers (MSPs) who want to modernize operations without adding overhead. It combines conversational AI, triage automation, and unified chat tools into a single platform that connects seamlessly with your PSA systems like ConnectWise, Halo, and Autotask. In just 30 minutes, MSPs can deploy AI agents that automatically handle intake, prioritize tickets, assign categories, and complete time entries. The result: technicians gain back valuable hours, with response times improving up to 5x and resolution times reduced by 78%. Thread’s intuitive inbox interface eliminates refreshes and syncs every ticket, conversation, and update across platforms like Teams, Slack, and Messenger. Its Planner view allows easy scheduling, thread management, and collaboration—all in real time. With agentic triage, you don’t just automate tickets—you deliver smarter, faster service experiences that scale with your business. Designed for modern MSPs, Thread is the ultimate operating system for high-performing service teams.
API Access
Has API
No
API Access
Has API
No
Integrations
Autotask PSA
No
ConnectWise Automate
Yes
ConnectWise PSA
No
HaloPSA
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
SAP CRM
Yes
Salesforce
Yes
Sugar Connect
Yes
Integrations
Autotask PSA
Yes
ConnectWise Automate
No
ConnectWise PSA
Yes
HaloPSA
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
SAP CRM
No
Salesforce
No
Sugar Connect
No
Pricing Details
$300 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
TechGrid
Founded
2021
Country
United States
Website
techgrid.com
Vendor Details
Company Name
Thread Magic
Founded
2019
Country
United States
Website
www.getthread.com
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No