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Average Ratings 11 Ratings
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Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
Description
Neigbrs by Vinteum is a complete management solution built for Property Management Companies, Board Members, and residents who want better communication and efficient community operations.
Our all-in-one platform empowers managers to oversee multiple portfolios while giving communities a branded website and mobile app that centralize every essential task.
Streamline your workflow by managing finances, maintenance requests, documents, amenity bookings, and e-voting in one unified hub.
Keep your entire portfolio informed through automated multichannel communication — including SMS, email, voice calls, and app push notifications — ideal for both routine updates and emergencies.
Trusted across North America, Neigbrs by Vinteum offers intuitive tools, transparent workflows, and dedicated customer support that goes the extra mile.
Simplify property management and community living — with technology that brings people together.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
QuickBooks Accountants
Zoom
Pricing Details
$0
Free Trial
Free Version
Pricing Details
$0.79/unit per month
We offer three plans, Basic, Standard, and Premium, designed to fit different budgets and needs. Pricing starts at $0.79/unit per month for communities with up to 100 units. Discounts are available for annual payments. Optional email accounts and custom domains are also available.
We provide full onboarding and training to help you bring your community online smoothly. This is a one-time fee, calculated based on the size of your community.
We provide full onboarding and training to help you bring your community online smoothly. This is a one-time fee, calculated based on the size of your community.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Vendor Details
Company Name
Vinteum Software
Founded
2014
Country
Miami, FL
Website
vinteum.io
Product Features
HOA
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management
Rental Property Management
Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management
Product Features
Association Management
Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Communities
Member Directory
Member Portal
Membership Management
Website Management
HOA
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management
Real Estate Property Management
Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tax Management
Tenant Database
Tenant Portal
Vacancy Tracking
Website Management
