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Average Ratings 2 Ratings

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support

Description

TRIMS is a comprehensive cloud retail management system that simplifies complex retail workflows through automation and real-time visibility. The platform integrates all key retail operations—including inventory management, EPOS, warehouse logistics, CRM, reporting, and fulfillment—into a single, easy-to-use system. Its modular suite includes tools such as TRIMS Backoffice, CYGNUS Till System, WMS, PickStation, CRM, Vision BI, and Mobile App, giving retailers flexibility to customize their setup. TRIMS enhances operational accuracy by centralizing stock movements, sales data, and customer insights across stores and eCommerce channels. Retailers benefit from seamless integration with third-party platforms like Shopify, Visualsoft, WooCommerce, Farfetch, ChannelAdvisor, and Xero, ensuring synchronized product and financial data. The cloud infrastructure enables real-time updates across multiple locations, empowering teams to make informed business decisions faster. TRIMS is designed to reduce manual processes, minimize errors, and enable data-driven retail performance. With its modern architecture and scalable design, TRIMS equips retailers with the agility needed to stay competitive in today’s omnichannel market.

Description

For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system. The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform. Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Adobe Commerce No 
BigCommerce No 
ChannelAdvisor Yes 
Foursixty No 
Klaviyo No 
Magento No 
Salesforce No 
Shopify Plus No 
WooCommerce No 

Integrations

Shopify Yes 
Adobe Commerce Yes 
BigCommerce Yes 
ChannelAdvisor No 
Foursixty Yes 
Klaviyo Yes 
Magento Yes 
Salesforce Yes 
Shopify Plus Yes 
WooCommerce Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Swan Retail

Country

United Kingdom

Website

www.swanretail.co.uk/trims/

Vendor Details

Company Name

WISMOlabs

Founded

2018

Country

United States

Website

wismolabs.com

Product Features

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce No 

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

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