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Description

Regardless of the sector your business operates in, the TOTVS BI solution is designed to assist you in tackling a variety of challenges effectively. With this BI solution's robust features, you will gain comprehensive control over your business metrics, easily accessible regardless of your business's current phase. Instead of spending valuable time searching for an effective method to manage your performance indicators, turn to TOTVS. As a Brazilian technology firm, we focus on creating business solutions tailored for organizations of all sizes. Our integrated tools support both the essential functions and administrative tasks of our clients, seamlessly connecting the entire value chain. This approach is aimed at enhancing the competitiveness of entrepreneurs across their respective fields. To deliver products that genuinely resonate with our customers, we prioritize understanding each segment just as thoroughly as they do. Consequently, we have dedicated specialist teams in every niche, equipped to conduct deep market analyses and propose solutions that stand the test of time, ensuring long-term success for our clients. By fostering this level of expertise, we can guarantee that our innovations remain relevant and valuable in an ever-evolving marketplace.

Description

Enhancesoft is a team of dedicated professionals who are committed to ensuring customer satisfaction. Through our osTicket and support system, we have developed intuitive and effective customer support platforms aimed at helping businesses succeed. Our team consists of individuals who are not only diverse but also share a strong passion for our work and the methods we employ. At Enhancesoft, we are exceptionally selective when it comes to our teammates, prioritizing potential and enthusiasm over mere experience, which is a point of pride for us. We operate as a value-driven organization, embedding high standards into every facet of our operations. Our relentless focus is on addressing genuine challenges faced by our customers, and we aim to do so in a sophisticated manner. Central to our mission is the mantra, "Make Happy Customers," which guides our every action. We don’t merely speak about our commitment to customer satisfaction; we actively demonstrate it through the quality of our products, the excellence of our services, and the comprehensive support we offer. This unwavering dedication to our customers is what sets us apart in the industry and fuels our continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace
Civitfun
FastWebHost
Help Desk Migration
Inserve
MOCEAN
Mochahost
NetWatch.ai
Relokia
TOTVS ERP
The GlobalSolutions

Integrations

AWS Marketplace
Civitfun
FastWebHost
Help Desk Migration
Inserve
MOCEAN
Mochahost
NetWatch.ai
Relokia
TOTVS ERP
The GlobalSolutions

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

TOTVS

Country

Brazil

Website

en.totvs.com/solution_bi

Vendor Details

Company Name

Enhancesoft

Website

www.enhancesoft.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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