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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

THAT WAS AI serves as a cloud-based voice support solution tailored for Shopify merchants. This innovative service links the catalog, order, customer, and policy data of a Shopify store to a phone assistant that effectively manages incoming customer calls. It is capable of placing orders, checking the status of existing orders, updating eligible shipping addresses, canceling unfulfilled orders, and addressing product inquiries. When faced with inquiries beyond its set permissions or when lacking confidence in a response, the assistant can generate a support ticket or seamlessly transfer the call to a human representative while retaining the context of the conversation. Merchants have the flexibility to connect a new phone number via Twilio or utilize an existing one through a SIP trunk. Additionally, the product facilitates outbound calls targeting customers who have abandoned their carts, enabling the assistant to provide answers to questions and assist with completing purchases. The included dashboard features comprehensive call logs, transcripts, summaries, and analytical insights, enhancing the overall service experience. It is specifically designed to meet the needs of Shopify store owners and their support teams as they navigate phone-based service and order-related inquiries. This integration not only streamlines customer interactions but also improves efficiency in handling various support tasks.

Description

Agenola serves as an AI shopping assistant designed for online retail platforms, featuring a talking avatar that engages with customers through voice or text, utilizing the store's inventory, pricing, stock levels, and policies. It addresses inquiries related to products, offers recommendations, compares different items, identifies similar products from images uploaded by shoppers, and forwards any unresolved questions to a dedicated support team. Store proprietors can easily set up the assistant via a user-friendly dashboard, select their preferred avatar and voice, link their store, and embed the assistant without any coding skills required. Compatible with popular e-commerce platforms such as Shopify, WooCommerce, Magento, and BigCommerce, Agenola also integrates with help desk services like Zendesk, Gorgias, Intercom, and Freshdesk. The assistant is multilingual, supporting 20 different languages, and is capable of providing updates on order statuses. Additionally, purchase events can be tracked and sent to connected accounts on platforms like Meta, Google Ads, TikTok, and Google Analytics for stores utilizing Shopify, WooCommerce, and Magento. Monthly billing plans are available, which include credit allowances and the option to purchase one-time credit packs, ensuring flexibility for users. Ultimately, Agenola enhances the online shopping experience, making it more interactive and efficient for both customers and store owners alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Shopify Yes 
BigCommerce No 
Freshdesk No 
Gmail No 
Google Ads No 
Google Docs No 
Google Drive No 
Google Sheets No 
Google Slides No 
Gorgias No 
Intercom No 
Jira No 
Magento No 
Microsoft Teams No 
Slack No 
Telegram No 
TikTok No 
Trello No 
Twilio Yes 
WhatsApp No 

Integrations

Shopify Yes 
BigCommerce Yes 
Freshdesk Yes 
Gmail Yes 
Google Ads Yes 
Google Docs Yes 
Google Drive Yes 
Google Sheets Yes 
Google Slides Yes 
Gorgias Yes 
Intercom Yes 
Jira Yes 
Magento Yes 
Microsoft Teams Yes 
Slack Yes 
Telegram Yes 
TikTok Yes 
Trello Yes 
Twilio No 
WhatsApp Yes 

Pricing Details

$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Trial Yes 
Free Version Yes 

Pricing Details

$29/month
A free plan and free trial are available. Paid plans are billed monthly in USD and include credit allowances. There is no setup fee or fixed-term commitment. Unused monthly credits do not roll over; after the grace allowance, service pauses until renewal, upgrade or top-up, with no overage charge. Optional credit packs are one-time purchases from $5 for 10,000 credits to $1,350 for 5,000,000 credits and expire after 12 months.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

THAT WAS AI

Founded

2024

Country

India

Website

www.thatwasai.com

Vendor Details

Company Name

ElliSekiz LLC

Founded

2026

Country

United States

Website

agenola.ai/en

Product Features

Product Features

Alternatives

No Alternatives

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5.0 out of 5 stars