Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
THAT WAS AI serves as a cloud-based voice support solution tailored for Shopify merchants. This innovative service links the catalog, order, customer, and policy data of a Shopify store to a phone assistant that effectively manages incoming customer calls. It is capable of placing orders, checking the status of existing orders, updating eligible shipping addresses, canceling unfulfilled orders, and addressing product inquiries. When faced with inquiries beyond its set permissions or when lacking confidence in a response, the assistant can generate a support ticket or seamlessly transfer the call to a human representative while retaining the context of the conversation. Merchants have the flexibility to connect a new phone number via Twilio or utilize an existing one through a SIP trunk. Additionally, the product facilitates outbound calls targeting customers who have abandoned their carts, enabling the assistant to provide answers to questions and assist with completing purchases. The included dashboard features comprehensive call logs, transcripts, summaries, and analytical insights, enhancing the overall service experience. It is specifically designed to meet the needs of Shopify store owners and their support teams as they navigate phone-based service and order-related inquiries. This integration not only streamlines customer interactions but also improves efficiency in handling various support tasks.
Description
Telenow is an innovative voice AI platform designed for the development and management of production voice agents. Users have the flexibility to craft agents using either a simple prompt or a detailed flow builder that accommodates multiple contexts, while also being able to connect phone numbers for effective management of both incoming and outgoing calls. The platform is versatile and supports various models, allowing integration with Groq, Gemini, or OpenAI LLMs, alongside text-to-speech options from ElevenLabs, Cartesia, Sarvam, or Polly. It comes equipped with seven telephony integrations, including popular services like Plivo, Exotel, and Twilio, and offers support for Hindi and English voice options with automatic language detection capabilities. Additionally, Telenow seamlessly integrates with platforms such as Shopify, WordPress, n8n, and MCP, providing enhanced functionality for users. For developers looking to customize and extend the platform, open-source SDKs are readily available, fostering a community of innovation and collaboration.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
No
Twilio
No
Pricing Details
$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
THAT WAS AI
Founded
2024
Country
India
Website
www.thatwasai.com
Vendor Details
Company Name
Telenow
Founded
2026
Country
India
Website
telenow.ai
Product Features
Product Features
Alternatives
No Alternatives