Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions.
It also provides integrated live chat software available via support portal, or via the web help widget.
Description
RepDesk can be easily connected to your accounting and shop floor systems. VendorDesk allows you to securely manage vendors. It can be used for order processing, reporting, and integration with your ERP system. Orders can be received and processed with real-time connection via RepDesk/RepPad. This allows you to keep all your data, including inventory, availability updates, and historical order data, without having to sacrifice the robust reporting and full dashboard capabilities that RepDesk offers. Export data to integrate with backend systems or ship to ID matching. Receive and modify incoming orders. Push real-time product information to RepDesk. Create and run reports about agencies, reps and order values.
API Access
Has API
API Access
Has API
Integrations
Aleran MarketPlace
Aleran Merchant Services
Epicor Kinetic
Google Analytics
IBM Cloud
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
QuickBooks Online
SAP ERP
Integrations
Aleran MarketPlace
Aleran Merchant Services
Epicor Kinetic
Google Analytics
IBM Cloud
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
QuickBooks Online
SAP ERP
Pricing Details
€ 0.00
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SympoQ
Founded
2018
Country
Bosnia & Herzegovina
Website
www.sympoq.com
Vendor Details
Company Name
Aleran Software
Founded
2004
Country
United States
Website
www.aleran.com/vendordesk/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking