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Description
In today's business landscape, information serves as a vital resource. For utilities to maintain a sustainable edge over competitors, it is imperative that they can swiftly adapt to evolving conditions. The ability to make decisions and take action promptly is crucial for enhancing both quality and productivity. A major challenge lies in the efficient collection, transformation, and dissemination of trustworthy information. Ensuring accessible and adaptable data is fundamental for making informed operational and strategic decisions. Each user group, including operators, managers, engineers, and maintenance supervisors, has distinct needs and preferences regarding information presentation. S+ Operations offers a comprehensive information management system that supports efficiency and profitability across all levels of an organization. This system allows users to view both real-time data and historical insights simultaneously within a single interface. Its design is fully redundant and features a flexible architecture to meet various customer requirements. Additionally, the historian server incorporated is one of the most powerful, seamlessly integrating process data for enhanced analysis and decision-making. Ultimately, the integration of these capabilities empowers organizations to thrive in a dynamic market.
Description
Establish your contact center with the robust TASKE Contact software, a versatile solution for managing call operations. Across the globe, countless supervisors in contact and call centers depend on TASKE Contact to effectively oversee their teams, achieve and maintain service standards, and access critical management insights regarding all call-related activities. The software features real-time ACD monitoring along with comprehensive historical reporting, making it an essential tool for any contact center. Additionally, it provides a user-friendly web portal that offers immediate access to live data and includes TASKE's sophisticated Visualizer tool for thorough search capabilities. By utilizing these solutions, organizations gain valuable insights that can significantly enhance service levels and bolster customer retention efforts. TASKE empowers users to track all types of call activity—whether inbound, outbound, or internal—while also helping to evaluate and elevate agent performance, quickly adapt to fluctuations in call volume and staffing availability, and effectively manage operational costs. With TASKE, businesses are better equipped to navigate the complexities of modern contact center demands.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ABB
Country
United States
Website
new.abb.com/control-systems/symphony-plus/historian
Vendor Details
Company Name
TASKE Technology
Website
www.taske.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
