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Description
Supportifier is a cloud-based customer service and help-desk solution designed for small to medium-sized businesses, including those in e-commerce, services, and SaaS sectors. It transforms existing documents, website content, FAQs, and historical support tickets into a comprehensive knowledge base that teams can utilize before sharing it through a public help center, an AI-enhanced contact form, live chat, a collaborative support inbox, and a customer portal. Customers have the ability to find published solutions, access pertinent help before submitting inquiries, or escalate conversations to an agent when needed. The system's inbox efficiently organizes tickets by owner and status, adheres to response-time goals, and offers AI-generated draft responses for staff to assess. Connections to business systems can enrich customer or order information, while the documented API and webhook capabilities facilitate custom workflows. This service operates on a Software as a Service (SaaS) model, featuring annual pricing plans along with tailored onboarding and integration services. Furthermore, Supportifier aims to enhance user experience by continuously adapting its features based on customer feedback and evolving business needs.
Description
Most platforms close tickets. Text closes sales.
It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close.
Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity.
• AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human
• Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave
• Help desk — routes every conversation to the right agent with full context, so nothing gets lost
• Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast
• Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener
• Workflows — connects Text to your tools so routing, tagging, and notifications run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly
All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point.
A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required.
• 35,000+ companies - PayPal, IKEA, Mercedes-Benz.
• 14-day free trial, no credit card required.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Gmail
Yes
Shopify
Yes
BigCommerce
No
Ecwid
No
Facebook Messenger
No
Magento
Yes
Microsoft 365
Yes
Microsoft Dynamics 365 Business Central
Yes
Squarespace
No
Stripe
Yes
Integrations
Gmail
Yes
Shopify
Yes
BigCommerce
Yes
Ecwid
Yes
Facebook Messenger
Yes
Magento
No
Microsoft 365
No
Microsoft Dynamics 365 Business Central
No
Squarespace
Yes
Stripe
No
Pricing Details
SEK 79,000/year
Starts at SEK 79,000 per year for the smallest customers. Annual invoicing in advance. Platform and operation are priced by agreed scope and volume; rollout and knowledge work are one-off costs, and integrations may have separate ongoing costs. Each arrangement is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
$25 per month
AI agents
AI agents resolutions
Reply resolutions
AI text editing
10,000+ API calls
Live visitors tracking
Custom Skills
MCP server
AI Copilot
Chat topic insights
Tag suggestions
Ticket and chat summary
Team canned responses
Workflows & campaigns
Advanced widget customization
Advanced reporting
Chat history
AI agents resolutions
Reply resolutions
AI text editing
10,000+ API calls
Live visitors tracking
Custom Skills
MCP server
AI Copilot
Chat topic insights
Tag suggestions
Ticket and chat summary
Team canned responses
Workflows & campaigns
Advanced widget customization
Advanced reporting
Chat history
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Successifier AB
Country
Sweden
Website
www.supportifier.se/en/customer-portal
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
United States
Website
www.text.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
