Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

WiFiScope serves as a wireless situational awareness tool that delivers ongoing insight into the surrounding wireless space without the necessity of joining any WiFi networks. By utilizing monitor-mode packet capture, WiFiScope effectively displays nearby access points, connected client devices, vendor details, activity timelines, and the relationships between access points and devices in an easy-to-navigate dashboard, thus removing the requirement to sift through countless packets in Wireshark. This platform is invaluable for those looking to investigate unauthorized wireless devices, assess potential threats from suspicious equipment, pinpoint rogue hotspots, or enhance the overall visibility of enterprise wireless networks, transforming raw wireless data into meaningful and actionable insights. With WiFiScope, users can gain a clearer understanding of their wireless environments, ultimately fostering a more secure and efficient wireless infrastructure.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

$9.99
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

WiFiScope

Website

wifiscope.io

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Alternatives

Alternatives

Airtool 2 Reviews

Airtool 2

Intuitibits
AirMagnet Reviews

AirMagnet

NetAlly