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Description
SuperSupport revolutionizes customer service by swiftly addressing issues, equipping agents with advanced assistance, and deriving valuable insights from every interaction. The AI capabilities of SuperSupport allow customers to find answers, troubleshoot problems, and engage in a fluid, conversational manner. All communications, whether via email, phone, or web chat, are directed to your inbox for streamlined prioritization and resolution. By merging human skill with AI prowess, SuperSupport enhances your interactions, breaks down communication obstacles, and fosters exceptional productivity while ensuring high levels of customer satisfaction. Its intelligent and collaborative ticket management system enables effortless tracking, resolution, and analysis of customer concerns, guaranteeing that no important conversations or issues are overlooked. With SuperSupport, not only can customer issues be automatically resolved by AI agents, but the entire support process becomes more efficient and effective, leading to a significantly improved customer experience.
Description
UnifyCX is an innovative customer experience platform that harnesses human expertise alongside advanced technology to offer businesses a seamless and superior CX at scale; it merges globally-sourced support agents with AI-powered tools and automation, ensuring the delivery of consistent, high-quality service. By integrating custom-trained AI with extensive knowledge bases, established policies, and both chat and voice communication channels, it automates routine inquiries, aids agents with immediate support and content searches, generates automated summaries of conversations, and provides performance insights to enhance training, quality assurance, and compliance measures. The platform excels in delivering omnichannel customer support, ranging from Tier 1 to Tier 3 assistance, and encompasses content moderation, revenue-generating interactions, and retention solutions carefully tailored for a variety of sectors such as SaaS, retail, travel, finance, and technology. Additionally, its suite includes AI-enhanced dashboards, comprehensive automated quality assessments of every interaction, and personalized coaching workflows designed to optimize agent performance and customer satisfaction. With its unique blend of human and technological resources, UnifyCX is positioned to redefine the standards of customer experience across industries.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$75 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SuperAGI
Founded
2023
Country
United States
Website
superagi.com/supersupport/
Vendor Details
Company Name
UnifyCX
Founded
2002
Country
United States
Website
www.unifycx.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
