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Description
Distribute your key initiatives evenly across the three Planning Horizons to ensure a balanced approach. Oversee your initiatives by following a systematic evaluation, prioritization, and approval process. Establish a clear agreement on costs and benefits in relation to your strategic objectives. Develop a detailed Implementation Roadmap that outlines the steps necessary for execution. Align your initiatives with your goals to ensure both consistency and thoroughness in your planning. Rigorously test your initiatives against various scenarios to verify their durability and effectiveness. Maintain a Personal Calendar and Actions feature that allows you to view all your meetings and tasks across different projects seamlessly. Utilize Calendar Integrations to synchronize strategy meetings from StratNavApp.com with your Google Calendar or iCal for Outlook. The Web Clipper tool enables users to easily bookmark and capture web content during the initial three months. With the File Vault, you can upload and organize files and images appropriately, benefiting from Microsoft SharePoint integration. Leverage API integrations to connect your current systems with StratNavApp.com for enhanced functionality. Finally, generate comprehensive MS Word Reports effortlessly at the push of a button for streamlined documentation and reporting.
Description
TelStrat WFO delivers top-tier workforce optimization features within an intuitive interface. Effectively engaging and overseeing your teams is crucial for maximizing your most significant investment and surpassing customer expectations. A robust workforce optimization initiative, backed by appropriate software, serves as the solution to these challenges. Serenova provides this solution through both on-premises and cloud-based WFO software. With this system, you can seamlessly and accurately allocate skilled agents to fulfill service level requirements. Additionally, it allows for forecasting future needs and includes user-friendly wizard tools for straightforward predictions. Agents can input their scheduling preferences and track their performance through the My Time web-based agent portal and mobile application. Furthermore, enhancing agent motivation and performance is achievable through the incorporation of gamification elements, fostering a more engaged workforce overall. Ultimately, the combination of these features creates an environment where both agents and customers can thrive.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$20 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chris C Fox Consulting
Founded
2007
Country
United Kingdom
Website
www.stratnavapp.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/
Product Features
Strategic Planning
Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning