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support

Description

StitchView provides an immediate overview of pertinent customer details from all your applications within a single workspace. Having access to various applications and data should enhance your efficiency rather than hinder it. Streamline the process by removing the repetitive tasks of searching, entering, and sharing information across different platforms. Sync and load data seamlessly throughout your workspace. Customize and preserve optimized workspace layouts that group applications for an efficient one-screen workflow. Effortlessly search and access specific applications, views, and data from a centralized location. By minimizing the need for repetitive searches across multiple tools, you can save a considerable amount of time. Team leaders have the ability to design and share tailored workflows and app configurations with their teams, promoting improved processes and consistent outcomes. Initiate a sequence of automated actions to enhance the visibility of contextually relevant customer information and respond in real-time. You can also conveniently drag and drop data between applications to selectively share context, enhancing collaboration and efficiency. This functionality allows users to work smarter, not harder, resulting in better productivity across the board.

Description

Talkdesk® supports customer journeys across voice and digital channels with enterprise CCaaS and Customer Experience Automation (CXA). CCaaS provides routing, workforce engagement, real-time agent guidance, collaboration, and analytics for human teams. CXA uses agentic AI to reason and act, while multi-agent orchestration coordinates work across AI agents, people, CRM, industry-specific, and back-office systems. Teams can identify automation opportunities, build agents with natural language, test them before deployment, and refine them using performance data. Talkdesk Data Cloud unifies customer, interaction, enterprise, and knowledge data so work continues with context across handoffs. Guardrails, observability, and human oversight support governed automation. Purpose-built AI, workflows, and integrations address industry requirements. CXA can work with Talkdesk CCaaS or an existing third-party contact center.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
Slack Yes 
Bland Speech v3 No 
Connect No 
GROW with SAP No 
Google No 
Google Drive Yes 
Help Scout No 
Heylee No 
Highrise ERP No 
HubSpot Service Hub No 
Klearcom No 
LinkedIn Yes 
Olark No 
OnePageCRM No 
Oracle Container Cloud Service No 
Salesforce Yes 
Traction Rec No 
Workato No 
Zoom No 

Integrations

Microsoft Outlook Yes 
Slack Yes 
Bland Speech v3 Yes 
Connect Yes 
GROW with SAP Yes 
Google Yes 
Google Drive No 
Help Scout Yes 
Heylee Yes 
Highrise ERP Yes 
HubSpot Service Hub Yes 
Klearcom Yes 
LinkedIn No 
Olark Yes 
OnePageCRM Yes 
Oracle Container Cloud Service Yes 
Salesforce No 
Traction Rec Yes 
Workato Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$85 per month
Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

StitchView

Founded

2010

Country

United States

Website

www.stitchview.com

Vendor Details

Company Name

Talkdesk

Founded

2011

Country

United States

Website

www.talkdesk.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

Sales Enablement

Collaboration No 
Contact Management Yes 
Content Management No 
Document Management Yes 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management Yes 
Performance Management No 
Presentation Management No 
Proposal Management Yes 
Territory Management No 
Training Management Yes 

Sales Force Automation

Call Management Yes 
Campaign Management Yes 
Channel Management No 
Commission Management No 
Contact Management Yes 
Contract Management Yes 
Customer Database Yes 
Email Marketing No 
Field Sales Management Yes 
Lead Management Yes 
Opportunity Management Yes 
Performance Metrics No 
Proposal Generation Yes 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control No 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access No 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Workforce Optimization (WFO)

Interaction Analytics Yes 
Liability Recording Yes 
Performance Management Yes 
Quality Management Yes 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics Yes 
Surveying Yes 
Workforce Management Yes 
eLearning No 

Alternatives

Alternatives