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Description
Squadico is an intuitive, browser-based platform that enables users to effortlessly create and manage AI agents tailored for business processes without the need for coding. It allows users to equip these agents with data drawn from various documents and web pages, seamlessly linking them to essential business applications and deploying them across multiple platforms, such as Slack, Microsoft Teams, WhatsApp, Messenger, Telegram, and Discord. These AI agents are capable of responding to inquiries with company-specific information, automating tasks for both customer interactions and internal operations, and can transfer conversations to a human representative when necessary. To maintain control over what the agents access and can perform, Squadico incorporates safeguards and approval protocols, ensuring teams can manage their usage effectively. By consolidating the setup of agents, knowledge repositories, tool integrations, deployment methods, and human oversight into a single platform, Squadico streamlines the entire process for its users, enhancing productivity and efficiency. This comprehensive approach not only simplifies agent management but also empowers businesses to optimize their workflows significantly.
Description
Zono Support serves as a cloud-based help desk tailored for software developers and online vendors. It consolidates various communication channels such as email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger, and Telegram into a unified inbox, ensuring that responses are sent through the original channel used by customers. Additionally, marketplace connectors validate customer information and transaction history from platforms like Envato, Shopify, WordPress, Gumroad, and Lemon Squeezy, enabling agents to access relevant purchase details. Teams are empowered to create a customized help center and customer portal, implement a chat widget, manage ticket organization, and automate their workflows for enhanced efficiency. An AI-driven assistant is capable of providing responses based on authorized knowledge-base articles, pre-saved replies, and previously resolved tickets, with options for drafts, human review, escalation, and handoff. Furthermore, Zono Support offers a REST API, signed webhooks, and an MCP server to facilitate seamless integration with developers' tools and workflows. The platform's free plan encompasses essential features like email, live chat, a customer portal, and a knowledge base, while the Premium tier introduces more communication channels, additional team seats, and the AI assistant. With such comprehensive features, Zono Support is designed to enhance customer interaction and streamline support processes effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Discord
Yes
Facebook Messenger
Yes
Slack
Yes
Telegram
Yes
WhatsApp
Yes
GitHub
No
Gumroad
No
Instagram
No
Lemon Squeezy
No
Linear
No
Integrations
Discord
Yes
Facebook Messenger
Yes
Slack
Yes
Telegram
Yes
WhatsApp
Yes
GitHub
Yes
Gumroad
Yes
Instagram
Yes
Lemon Squeezy
Yes
Linear
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$49/month
A free plan is available. Premium is $49 per month or $490 per year for the workspace; annual billing is equivalent to 10 months. Premium includes unlimited seats and 1,000 AI replies per month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Squadico
Founded
2026
Country
France
Website
www.squadico.com
Vendor Details
Company Name
Boxvibe Technologies
Founded
2025
Country
Nigeria
Website
zono.support/
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No