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Description
Advanced network testing and analysis solutions are available for various technologies including WiFi, Ethernet, 4G/LTE, and 5G/NR. These tools facilitate Internet and iPerf3 speed assessments while providing comprehensive 360-degree wireless coverage analysis. Users can access WiFi scanning capabilities and channel maps, complete with beacon signal Information Element decodes. Additionally, a LAN device scanner allows users to identify who is connected to their network. Both Internet and iPerf3 functionalities, encompassing server and client options, are included for thorough testing. The tools also offer concurrent results for ping, DNS, and HTTP latency across multiple servers with adjustable load settings. Continuous remote uptime monitoring is available around the clock to detect any outages or performance slowdowns. Wireless network coverage can be effectively analyzed in various environments, including homes, businesses, or event venues. The combination of Internet and iPerf3 speed testing, along with WiFi analysis and concurrent load assessments for ping, DNS, and HTTP, provides users with in-depth insights. Users receive detailed performance statistics for the overall network as well as for specific locations, with immediate results that require no prior preparation, uploads, or floor plan management. Alongside comprehensive stats for parameters such as RSSI, physical speed, and local and Internet ping times, the platform remains user-friendly and quick to navigate without the need for floor plans, ensuring a seamless experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$23 one-time payment
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
analiti
Country
United States
Website
analiti.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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