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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Evaluating performance among peers, both within the organization and across the industry, is crucial for any service-based business to safeguard the interests of its customers, agents, and its own operations. This process encompasses compliance monitoring, tracking adherence, and identifying breaches. By utilizing our unique multi-level, multi-owner scoring system, you can gain insights into how each partner and vendor is performing. Additionally, you can explore the factors contributing to customer loyalty through surveys and in-depth analytics provided by Spade. Our extensive range of reports enables you to assess customer loyalty effectively. Conducting thorough analyses allows you to uncover root causes, pinpoint common pitfalls, and determine training requirements. With Spade analytics, every question will be addressed, ensuring comprehensive understanding and improvement. Ultimately, this commitment to detail and analysis fosters a culture of continuous enhancement within your organization.

Description

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BI Book
Circula
Easyflow
Emarsys
Freshdesk
Magento
Salesforce Agentforce Marketing
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

Integrations

BI Book
Circula
Easyflow
Emarsys
Freshdesk
Magento
Salesforce Agentforce Marketing
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Celtycs Outsourcing Services

Country

India

Website

spadeondemand.com

Vendor Details

Company Name

zenloop

Founded

2016

Country

Germany

Website

www.zenloop.com/en/

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Alternatives

Alternatives