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Description
SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.
Description
StarWind VSAN specifically caters to the requirements of small businesses with limited IT budgets. It efficiently utilizes nearly all of the IOPS from your current raw storage, eliminating the need for costly hardware. The licensing model is transparent and adaptable, free from hidden fees or restricted features. With StarWind's Virtual SAN, you can achieve impressive uptime and fault tolerance using just a pair of nodes, and opting for a witness is entirely optional. Your IT setup remains robust even in the event of losing a complete node along with a separate storage device, whether it's an HDD or SSD. You have the flexibility to scale your system as needed, whether that means expanding, contracting, or extending. Management of your hyper-converged infrastructure clusters is made simple through an integrated StarWind web interface. Additionally, our team will help transition your existing workloads to StarWind at no additional charge! Our offering is uniquely crafted to provide enterprise-level capabilities to small and medium-sized businesses that cannot afford large corporate budgets. Notably, StarWind VSAN operates effectively in a two-node configuration without necessitating witnesses, delivering all the expected advantages right from the start. This solution empowers small businesses to leverage advanced technology without the financial burden typically associated with enterprise systems.
API Access
Has API
No
API Access
Has API
No
Integrations
Blink
Yes
Cyfe
Yes
Dropbox
Yes
Gmail
Yes
Google Drive
Yes
Help Desk Migration
Yes
Hornbill
Yes
Indent
Yes
Isora GRC
Yes
Jira
Yes
Integrations
Blink
No
Cyfe
No
Dropbox
No
Gmail
No
Google Drive
No
Help Desk Migration
No
Hornbill
No
Indent
No
Isora GRC
No
Jira
No
Pricing Details
$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SolarWinds
Founded
2007
Country
United States
Website
www.solarwinds.com/service-desk
Vendor Details
Company Name
StarWind
Founded
2003
Country
United States
Website
www.starwindsoftware.com/starwind-virtual-san
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
Yes
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
No
Hardware Inventory
Yes
IT Budgeting
Yes
License Management
Yes
Patch Management
No
Remote Access
No
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
Yes
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
