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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

Description

Eksis is an online platform designed for social media management, catering to creators, small enterprises, agencies, and social media teams. It combines features such as social publishing, scheduling, inbox oversight, automation, and analytics within a collaborative workspace. Users can link various accounts, including Instagram, Facebook, Threads, TikTok, YouTube, LinkedIn, X, Pinterest, Bluesky, and DEV Community, enabling them to craft posts for multiple platforms and oversee them via a calendar interface. A consolidated inbox gathers comments and direct messages from supported platforms, while automated keyword-based rules facilitate responses to comments and direct messages seamlessly. Additionally, AI-driven writing features assist in generating captions and proposing replies to engage audiences effectively. Teams can work together through designated workspaces and approval processes, enabling them to assess the performance of posts and accounts. Furthermore, eksis offers a REST API for paid plans and an MCP server for compatible AI clients, empowering them to communicate with connected channels and manage scheduled content efficiently. This comprehensive tool empowers users to streamline their social media efforts, enhancing both productivity and engagement.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 
Bluesky No 
ChatGPT No 
Claude No 
Cursor No 
LinkedIn No 
Model Context Protocol (MCP) No 
Pinterest No 
Threads No 
TikTok No 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 
Bluesky Yes 
ChatGPT Yes 
Claude Yes 
Cursor Yes 
LinkedIn Yes 
Model Context Protocol (MCP) Yes 
Pinterest Yes 
Threads Yes 
TikTok Yes 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Pricing Details

$4/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Vendor Details

Company Name

PT Eksis Karya Digital

Founded

2026

Country

Indonesia

Website

eksis.io

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

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