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Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
Description
Sociamonials social media marketing software is for companies that want to stand out from the crowd. Sociamonials will give you the best organic reach and lower software costs. Sociamonials was designed for Social Media Managers who recognize that social media has changed. Sociamonials is a social media management tool that makes it easy for you to manage Instagram, Facebook and Twitter, Google my Business. LinkedIn & YouTube are also supported. You can also run contests and capture leads. From landing pages to posts you can set up photo and video contests, plus capture, approve, share and share UGC. You can email and interact with participants at the same time you promote, manage, and create sweepstakes. You can measure the impact of influencer campaigns to discover micro-influencers who are making an impact. You can reward shares, or a combination of shares.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
X (Twitter)
YouTube
AWeber
Evidence
Google Analytics
Incises
Incises.com
Integrately
Integrations
Facebook
Instagram
X (Twitter)
YouTube
AWeber
Evidence
Google Analytics
Incises
Incises.com
Integrately
Pricing Details
$9 per user, per month
Free Trial
Free Version
Pricing Details
$19 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Vendor Details
Company Name
Sociamonials
Founded
2012
Country
United States
Website
www.sociamonials.com
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Product Features
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
