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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Accelerate issue resolution with immediate visual assistance for both field teams and customers. Equip your field teams and equipment operators with advanced features like visual issue reporting, intelligent recommendations, chat options, AR-enabled live video, detailed checklists, and a comprehensive knowledgebase. At SnapSupport, we are dedicated to enhancing the operations of tech companies daily. Discover what our partners and clients have experienced by leveraging our services. Join the ranks of those who are reaping the rewards of SnapSupport and elevate your field and customer support efforts. Enable your field engineers to resolve problems on the first attempt, minimizing the need for return visits. Provide real-time remote assistance when they require guidance. Streamline and automate the inspection reporting process for increased efficiency. Create tailored checklists and utilize our mobile app or RealWear HMT-1 for swift inspections. Enhance your equipment maintenance tasks with customizable checklists and immediate visual support. Boost customer satisfaction through a mobile application that facilitates effective self-support and live visual assistance, ensuring that both teams and customers have the resources they need right at their fingertips. Your journey towards optimized support begins with us.

Description

1. All it takes is a checklist template Digitize your existing checklists 2. You can conduct an inspection from anywhere with your mobile device eAuditor allows anyone on your team to conduct inspections or audits anywhere they are. It also records your audit results while you are in the field. 3. Share and export professional reports After an inspection is complete, instantly generate a report. It's easy to share it with your managers, customers, or team members. 4. Analytics gives you insights Automated syncing between mobile devices, desktop platforms, and analytics dashboards provides real-time analytics dashboards. Get visibility into your productivity and compliance. eAuditor software automates audit-related tasks. This includes creating standardized checklist and audit templates, generating audit plans, conducting audits, identifying nonconformances and making recommendations, tracking CAPAs, and reporting results.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Azure API Apps No 
Facebook No 
Gmail No 
Microsoft Power BI No 
Microsoft Teams No 

Integrations

Active Directory No 
Azure API Apps Yes 
Facebook Yes 
Gmail Yes 
Microsoft Power BI Yes 
Microsoft Teams Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SnapSupport

Founded

2017

Country

United States

Website

snapsupport.io

Vendor Details

Company Name

Lyons Information Systems

Country

United States

Website

www.lyonsinfo.com

Product Features

Equipment Maintenance

Customer Database No 
Dispatch Management Yes 
Equipment Tracking No 
Inventory Control No 
Job Management No 
Maintenance Scheduling Yes 
Warranty Tracking No 
Work Order Management Yes 

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking No 
Time Clock No 
Work Order Management Yes 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Audit

Alerts / Notifications Yes 
Audit Planning Yes 
Compliance Management Yes 
Dashboard Yes 
Exceptions Management Yes 
Forms Management Yes 
Issue Management Yes 
Mobile Access Yes 
Multi-Year Planning Yes 
Risk Assessment Yes 
Workflow Management Yes 

Inspection

Appointment Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Equipment Tracking No 
Photos In Reports Yes 
Print on Site Yes 
Report Templates Yes 
Speech Recognition No 
Subcontractor Management Yes 

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