Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Accelerate issue resolution with immediate visual assistance for both field teams and customers. Equip your field teams and equipment operators with advanced features like visual issue reporting, intelligent recommendations, chat options, AR-enabled live video, detailed checklists, and a comprehensive knowledgebase. At SnapSupport, we are dedicated to enhancing the operations of tech companies daily. Discover what our partners and clients have experienced by leveraging our services. Join the ranks of those who are reaping the rewards of SnapSupport and elevate your field and customer support efforts. Enable your field engineers to resolve problems on the first attempt, minimizing the need for return visits. Provide real-time remote assistance when they require guidance. Streamline and automate the inspection reporting process for increased efficiency. Create tailored checklists and utilize our mobile app or RealWear HMT-1 for swift inspections. Enhance your equipment maintenance tasks with customizable checklists and immediate visual support. Boost customer satisfaction through a mobile application that facilitates effective self-support and live visual assistance, ensuring that both teams and customers have the resources they need right at their fingertips. Your journey towards optimized support begins with us.
Description
1. All it takes is a checklist template
Digitize your existing checklists
2. You can conduct an inspection from anywhere with your mobile device
eAuditor allows anyone on your team to conduct inspections or audits anywhere they are. It also records your audit results while you are in the field.
3. Share and export professional reports
After an inspection is complete, instantly generate a report. It's easy to share it with your managers, customers, or team members.
4. Analytics gives you insights
Automated syncing between mobile devices, desktop platforms, and analytics dashboards provides real-time analytics dashboards. Get visibility into your productivity and compliance.
eAuditor software automates audit-related tasks. This includes creating standardized checklist and audit templates, generating audit plans, conducting audits, identifying nonconformances and making recommendations, tracking CAPAs, and reporting results.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Active Directory
Yes
Azure API Apps
No
Facebook
No
Gmail
No
Microsoft Power BI
No
Microsoft Teams
No
Integrations
Active Directory
No
Azure API Apps
Yes
Facebook
Yes
Gmail
Yes
Microsoft Power BI
Yes
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SnapSupport
Founded
2017
Country
United States
Website
snapsupport.io
Vendor Details
Company Name
Lyons Information Systems
Country
United States
Website
www.lyonsinfo.com
Product Features
Equipment Maintenance
Customer Database
No
Dispatch Management
Yes
Equipment Tracking
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
Yes
Warranty Tracking
No
Work Order Management
Yes
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
No
Mobile Access
Yes
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
Yes
Service History Tracking
No
Time Clock
No
Work Order Management
Yes
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
Audit
Alerts / Notifications
Yes
Audit Planning
Yes
Compliance Management
Yes
Dashboard
Yes
Exceptions Management
Yes
Forms Management
Yes
Issue Management
Yes
Mobile Access
Yes
Multi-Year Planning
Yes
Risk Assessment
Yes
Workflow Management
Yes
Inspection
Appointment Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Equipment Tracking
No
Photos In Reports
Yes
Print on Site
Yes
Report Templates
Yes
Speech Recognition
No
Subcontractor Management
Yes