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Description
Accelerate issue resolution with immediate visual assistance for both field teams and customers. Equip your field teams and equipment operators with advanced features like visual issue reporting, intelligent recommendations, chat options, AR-enabled live video, detailed checklists, and a comprehensive knowledgebase. At SnapSupport, we are dedicated to enhancing the operations of tech companies daily. Discover what our partners and clients have experienced by leveraging our services. Join the ranks of those who are reaping the rewards of SnapSupport and elevate your field and customer support efforts. Enable your field engineers to resolve problems on the first attempt, minimizing the need for return visits. Provide real-time remote assistance when they require guidance. Streamline and automate the inspection reporting process for increased efficiency. Create tailored checklists and utilize our mobile app or RealWear HMT-1 for swift inspections. Enhance your equipment maintenance tasks with customizable checklists and immediate visual support. Boost customer satisfaction through a mobile application that facilitates effective self-support and live visual assistance, ensuring that both teams and customers have the resources they need right at their fingertips. Your journey towards optimized support begins with us.
Description
1. All it takes is a checklist template
Digitize your existing checklists
2. You can conduct an inspection from anywhere with your mobile device
eAuditor allows anyone on your team to conduct inspections or audits anywhere they are. It also records your audit results while you are in the field.
3. Share and export professional reports
After an inspection is complete, instantly generate a report. It's easy to share it with your managers, customers, or team members.
4. Analytics gives you insights
Automated syncing between mobile devices, desktop platforms, and analytics dashboards provides real-time analytics dashboards. Get visibility into your productivity and compliance.
eAuditor software automates audit-related tasks. This includes creating standardized checklist and audit templates, generating audit plans, conducting audits, identifying nonconformances and making recommendations, tracking CAPAs, and reporting results.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Azure API Apps
Facebook
Gmail
Microsoft Power BI
Microsoft Teams
Integrations
Active Directory
Azure API Apps
Facebook
Gmail
Microsoft Power BI
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SnapSupport
Founded
2017
Country
United States
Website
snapsupport.io
Vendor Details
Company Name
Lyons Information Systems
Country
United States
Website
www.lyonsinfo.com
Product Features
Equipment Maintenance
Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Audit
Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management
Inspection
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
