Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Smile's online software solutions enable a comprehensive approach to mitigating risks effectively. These tools can function independently to manage risks, conduct audits, and handle incidents and grievances, as well as enhance organizational processes systematically. When utilized together, they create a robust platform for integrated risk management, addressing key areas such as Quality, Safety, and Data Privacy under GDPR guidelines. The advantages of choosing Smile include a holistic improvement strategy that is user-centric, straightforward, and compliant with GDPR standards, all delivered with exceptional service. As a Quality & Safety Staff Officer or QSHE professional, you collaborate with various departments to enhance quality and safety across your organization, balancing multiple areas of accountability while advising the Board on essential safety and quality initiatives—a significant role that is frequently overlooked. With Smile’s innovative software solutions, you gain enhanced structure and clarity, enabling you to fulfill your responsibilities more effectively and support your organization’s goals.
Description
Trakdesk offers a highly customizable customer support software and helpdesk solution designed to equip businesses with all the essential tools needed to deliver outstanding customer service and foster customer satisfaction. The inception of Trakdesk stemmed from the realization that the existing customer support software market had become stagnant, leaving us frustrated with the options available. We found the current offerings to be not only slow and outdated but also lacking in user-friendly features and intuitive interfaces. This inadequacy forced customer service representatives to juggle multiple applications just to handle a single task, leading to increased frustration for both agents and customers alike. Consequently, customers often walk away feeling dissatisfied with their interactions. Effective ticket management is crucial in any ticketing system, as it directly influences the overall customer experience. By streamlining support processes, Trakdesk aims to enhance both agent productivity and customer happiness.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$11.99 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Smile BV
Founded
1996
Country
Netherlands
Website
www.smile.nl/en/
Vendor Details
Company Name
Trakdesk
Founded
2016
Country
United States
Website
Trakdesk.com
Product Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management