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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our solution operates seamlessly in offline mode, ensuring functionality regardless of internet connectivity, while securely synchronizing data to the cloud once a connection is established. It is compatible with both Apple iPads, iPhones, and Android tablets, and includes features such as badge printing and a Visitor Satisfaction Survey to gauge guests' experiences. Additionally, it provides emergency call roll printing and supports multiple locations and entrances. A daily visitor report is generated, and guests can be prompted to sign NDAs or other legal documents prior to their check-in. Automatic notifications can be sent through email, SMS, Slack, or MS Teams whenever a visitor registers. The visitor workflow is highly adaptable, allowing certain fields to be enabled or disabled as needed. For enhanced integration, the system can connect with existing IT frameworks via API, all while allowing for customized branding that includes your logo. Each badge features a QR code that is printed and emailed to the visitor for expedited sign-in and sign-out processes. A search dashboard facilitates quick access to visit history, and all visit data is stored securely on our cloud infrastructure for extended periods. This comprehensive approach ensures a streamlined visitor management experience.

Description

Virtual Front Desk serves as an innovative solution for reception, visitor management, and customer service across various venues such as offices, clinics, retail stores, and public areas that require dependable front-desk assistance. This platform is compatible with any contemporary browser that has a webcam, including devices like iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It enables visitors to check in, connect with the appropriate staff member via video or phone, send SMS messages, access documents, scan QR codes, fill out forms, verify identities, process card payments, and print badges or documents from a single interface. Teams can respond from virtually anywhere using a web application, mobile app, Microsoft Teams, phone, or other integrated channels, allowing either a solo receptionist or a centralized team to manage multiple desks and locations efficiently. The comprehensive dashboard provides oversight for managing sites, stations, users, branding, actions, and tracking activity history, ensuring all aspects of reception are streamlined. Additionally, the platform features native integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls into Teams and the importation of real-time employee directories, enhancing operational efficiency and communication. This multifaceted tool not only simplifies visitor engagement but also significantly improves the overall experience for both visitors and staff alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar No 
Microsoft Entra ID No 
Microsoft Outlook No 
Microsoft Teams No 
Slack No 
WhatsApp No 

Integrations

Google Calendar Yes 
Microsoft Entra ID Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Slack Yes 
WhatsApp Yes 

Pricing Details

$19 per month per location
Free Trial Yes 
Free Version Yes 

Pricing Details

$22 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Menelic

Founded

2008

Country

United Kingdom

Website

smartlobby.co

Vendor Details

Company Name

Virtual Front Desk

Founded

2018

Country

Canada

Website

www.virtualfrontdesk.com

Product Features

Visitor Management

Alerts/Notifications No 
Badge Management Yes 
Document Management No 
ID Scan Yes 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List No 

Product Features

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen No 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Visitor Management

Alerts/Notifications No 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration No 
Registration Management No 
Self Check-in No 
Visitor Tracking No 
Watch List No 

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