Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our solution operates seamlessly in offline mode, ensuring functionality regardless of internet connectivity, while securely synchronizing data to the cloud once a connection is established. It is compatible with both Apple iPads, iPhones, and Android tablets, and includes features such as badge printing and a Visitor Satisfaction Survey to gauge guests' experiences. Additionally, it provides emergency call roll printing and supports multiple locations and entrances. A daily visitor report is generated, and guests can be prompted to sign NDAs or other legal documents prior to their check-in. Automatic notifications can be sent through email, SMS, Slack, or MS Teams whenever a visitor registers. The visitor workflow is highly adaptable, allowing certain fields to be enabled or disabled as needed. For enhanced integration, the system can connect with existing IT frameworks via API, all while allowing for customized branding that includes your logo. Each badge features a QR code that is printed and emailed to the visitor for expedited sign-in and sign-out processes. A search dashboard facilitates quick access to visit history, and all visit data is stored securely on our cloud infrastructure for extended periods. This comprehensive approach ensures a streamlined visitor management experience.
Description
Virtual Front Desk serves as an innovative solution for reception, visitor management, and customer service across various venues such as offices, clinics, retail stores, and public areas that require dependable front-desk assistance. This platform is compatible with any contemporary browser that has a webcam, including devices like iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It enables visitors to check in, connect with the appropriate staff member via video or phone, send SMS messages, access documents, scan QR codes, fill out forms, verify identities, process card payments, and print badges or documents from a single interface. Teams can respond from virtually anywhere using a web application, mobile app, Microsoft Teams, phone, or other integrated channels, allowing either a solo receptionist or a centralized team to manage multiple desks and locations efficiently. The comprehensive dashboard provides oversight for managing sites, stations, users, branding, actions, and tracking activity history, ensuring all aspects of reception are streamlined. Additionally, the platform features native integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls into Teams and the importation of real-time employee directories, enhancing operational efficiency and communication. This multifaceted tool not only simplifies visitor engagement but also significantly improves the overall experience for both visitors and staff alike.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Calendar
No
Microsoft Entra ID
No
Microsoft Outlook
No
Microsoft Teams
No
Slack
No
WhatsApp
No
Integrations
Google Calendar
Yes
Microsoft Entra ID
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
Slack
Yes
WhatsApp
Yes
Pricing Details
$19 per month per location
Free Trial
Yes
Free Version
Yes
Pricing Details
$22 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Menelic
Founded
2008
Country
United Kingdom
Website
smartlobby.co
Vendor Details
Company Name
Virtual Front Desk
Founded
2018
Country
Canada
Website
www.virtualfrontdesk.com
Product Features
Visitor Management
Alerts/Notifications
No
Badge Management
Yes
Document Management
No
ID Scan
Yes
Pre-Registration
Yes
Registration Management
Yes
Self Check-in
Yes
Visitor Tracking
Yes
Watch List
No
Product Features
Kiosk
Activity Reservations
No
Digital Signature
No
License Management
No
Onsite Printing
No
Remote Access
No
Secure Browsing
No
Ticket / Order Fulfillment
No
Touch Screen
No
Usage Reporting
No
Virtual Keyboard
No
Wireless Internet Access
No
Visitor Management
Alerts/Notifications
No
Badge Management
No
Document Management
No
ID Scan
No
Pre-Registration
No
Registration Management
No
Self Check-in
No
Visitor Tracking
No
Watch List
No