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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Research indicates that more than 70% of CRM implementations do not succeed primarily due to insufficient user engagement. The root of this issue lies in the tendency of many organizations to complicate their CRM strategies. They often invest in pricey solutions packed with unnecessary features, leading to excessive time spent on intricate modifications that ultimately complicate the system further. Consequently, users become disinterested and perplexed, resulting in underutilized CRM platforms and squandered resources. At SmartCompany, we believe that simplicity is key. Our solution offers visually appealing, user-friendly interfaces along with just the right amount of customization to maintain flexibility without overwhelming users. It's designed as a seamless plug-and-play system that is quick to learn and enjoyable to operate. Moreover, it boasts sufficient functionality to provide value immediately upon installation, ensuring that users can hit the ground running. By prioritizing ease of use, we aim to enhance user satisfaction and drive adoption rates.

Description

Enable your Customer Success team to deliver exceptional customer experiences by utilizing advanced analytics, automation, and robust project management tools. There's no need to sacrifice functionality for simplicity; easily onboard your team with ready-to-use integrations and project templates. After that, tailor unique customer experiences through scalable customization and automation features. Vitally brings together customer data from your entire technology ecosystem, allowing you to proactively spot trends and harness insights for an outstanding customer journey. Imagine having access to CRM, product analytics, support inquiries, emails, NPS results, and revenue information all consolidated in a single interface, enhancing efficiency and decision-making. This holistic view empowers teams to respond swiftly and effectively to customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Redshift
Axis LMS
BI Book
Chargebee
Gmail
Google Cloud BigQuery
HubSpot CRM
HubSpot Customer Platform
Intercom
Lantern
Matia
Microsoft Outlook
Mixpanel
Recurly
Refold
Salesforce
Segment
Slack
Superjoin
Zapier

Integrations

Amazon Redshift
Axis LMS
BI Book
Chargebee
Gmail
Google Cloud BigQuery
HubSpot CRM
HubSpot Customer Platform
Intercom
Lantern
Matia
Microsoft Outlook
Mixpanel
Recurly
Refold
Salesforce
Segment
Slack
Superjoin
Zapier

Pricing Details

$30 per user per month
Free Trial
Free Version

Pricing Details

$99.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SmartCompany

Founded

2000

Country

United States

Website

www.smartcompany.net

Vendor Details

Company Name

Vitally

Founded

2017

Country

United States

Website

www.vitally.io

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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