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Description
Enhance your app development process and optimize your data structure by ensuring round-the-clock data accessibility and effortless integrations, all while safeguarding your backend systems from overload and excessive requests. By guaranteeing uninterrupted data access and shielding backend infrastructure, you can accelerate the time to value with immediate data APIs. SmartDIH delivers constant data availability to real-time front-end applications, ensuring they remain operational regardless of the data origin. This platform effectively separates front-end applications from backend systems, creating a centralized, highly reliable layer where data is aggregated, enriched, and transformed in real-time. As a result, SmartDIH facilitates seamless access to data from various backend systems for front-end applications without any bottlenecks, providing a simplified and efficient approach. A global retailer can effectively manage surges in online shopping demands using SmartDIH's capabilities. By decoupling front-end applications from backend systems, you can minimize data integration challenges while maintaining the integrity of your backend infrastructure. This innovative approach allows businesses to focus on growth while ensuring their systems remain robust and responsive.
Description
AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions.
It also provides integrated live chat software available via support portal, or via the web help widget.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€ 0.00
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GigaSpaces
Country
Israel
Website
gigaspaces.com/products/smart-digital-integration-hub
Vendor Details
Company Name
SympoQ
Founded
2018
Country
Bosnia & Herzegovina
Website
www.sympoq.com
Product Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
