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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Smarsh is a unified communications intelligence platform that helps organizations manage compliance and risk with confidence. It captures and archives communications across email, mobile, voice, chat, video, and AI-enabled channels in their native formats. Built specifically for regulated industries, the platform supports global regulatory and data retention requirements. AI-powered analytics identify potential risks, misconduct, and emerging issues before they escalate. Centralized access to data streamlines legal discovery and speeds up investigations. Intelligent search, tagging, and filtering uncover insights that legacy tools often miss. Open APIs allow seamless integration with existing compliance and IT systems. Hyperscalable cloud infrastructure supports high-volume data ingestion and export. End-to-end encryption protects sensitive communications data at all times. Smarsh helps organizations turn compliance from a requirement into a strategic advantage.

Description

Transform your compliance operations to confidently navigate financial services and trading regulations. To reduce effort, track trends and mitigate liability, capture and retrieve recordings quickly even in unstructured content and improve compliance, For quality management, compliance, liability protection and quality control purposes, organizations have been recording interactions between customers and employees for a long time. These recordings can contain a lot of valuable information, but it can be difficult to extract actionable intelligence quickly. Verint Interaction recording is a prepackaged solution that allows couples to record calls with the power speech processing. This will help you get more value from captured interactions. Verint Cloud Interaction Recording allows you to capture, index and archive interactions across voice, chat, video, social media, face–to-face, and other unified communication channels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Constant Contact Yes 
Facebook Yes 
Google Workspace Yes 
Intulse Yes 
Microsoft Exchange Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Moxo Yes 
MyRepChat Yes 
Salesforce Agentforce Marketing Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Skype Yes 
Slack Yes 
Sprinklr Social Yes 
Squarespace Yes 
WhatsApp Yes 
X (Twitter) Yes 
Zoom Yes 
Zoom Team Chat Yes 

Integrations

Constant Contact No 
Facebook No 
Google Workspace No 
Intulse No 
Microsoft Exchange No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Microsoft Teams No 
Moxo No 
MyRepChat No 
Salesforce Agentforce Marketing No 
Salesforce Marketing Cloud Account Engagement No 
Skype No 
Slack No 
Sprinklr Social No 
Squarespace No 
WhatsApp No 
X (Twitter) No 
Zoom No 
Zoom Team Chat No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$500 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Smarsh

Founded

2002

Country

United States

Website

www.smarsh.com

Vendor Details

Company Name

Verba Technologies

Founded

2010

Country

United States

Website

www.verba.com

Product Features

Archiving

Access Control No 
Data Deduplication No 
Document Management No 
Email Archiving No 
Multimedia Archiving No 
Retention Management No 
Storage Management No 
Version Control No 
Web Archiving No 
eDiscovery No 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

eDiscovery

Case Analytics Yes 
Compliance Management Yes 
Discussion Threads Yes 
Document Indexing Yes 
Document Tracking Yes 
Full Text Extraction Yes 
Keyword Search Yes 
Metadata Extraction Yes 
Topic Clustering Yes 

Email Archiving

Access Control Yes 
Backup Management No 
Compliance Management No 
Data Deduplication No 
Data Export Yes 
Encryption Yes 
Retention Management Yes 
Storage Management No 
Threat Protection No 
eDiscovery Yes 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

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