Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Skippr is a real-time AI assistant that can see, communicate, and interact with software to facilitate the onboarding, activation, and support of users instantly. It integrates seamlessly with a product through just two lines of code, providing each user with a voice agent that responds to inquiries contextually, offers tailored walkthroughs, and performs tasks without necessitating any major system overhauls or data migrations. By continuously scanning the application and its knowledge database, Skippr ensures that its information is always up-to-date, remaining aligned with the latest product developments. During interactive voice and screen sessions, it customizes its approach based on the user's specific needs and objectives, instead of offering a one-size-fits-all experience. With its Click-for-you feature, it can take the reins on the pointer to fill out forms or navigate multi-screen tasks while keeping the user engaged in the process. Additionally, its direct API and MCP integrations enable it to execute functions more swiftly than traditional UI-only agents. Teams have the flexibility to set up various communication methods, such as push-to-talk, voice-only interactions, in-app messaging, guided tutorials, spontaneous support, and on-screen annotations, enhancing overall user engagement and support efficiency. This adaptability makes Skippr an invaluable tool for improving user experiences and increasing operational productivity.

Description

Zoom Contact Center is an all-inclusive Contact Center as a Service (CCaaS) solution that leverages Zoom's robust unified communications platform, enabling organizations of any size to enhance customer support and engagement effectively. The CX platform from Zoom incorporates advanced features such as smart multi-channel routing, an AI-driven virtual assistant, user-friendly no-code IVR and bot workflows, and workforce engagement tools, alongside comprehensive analytics, seamless integrations, and much more, all within the intuitive Zoom application. By utilizing Zoom's capabilities, businesses can provide rapid, effective, and highly tailored customer interactions, which leads to enhanced agent efficiency and improved overall business performance. Furthermore, the platform supports various channels, including voice, web chat, and mobile SMS, while offering essential functions like session routing, queuing, and speech analytics, among others. With tools for comprehensive session management, administrative oversight, and detailed reporting, organizations can optimize their customer service operations for greater success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Eleveo
Flip
Model Context Protocol (MCP)
Skippr Mentor
Zoom
Zoom Workplace

Integrations

Eleveo
Flip
Model Context Protocol (MCP)
Skippr Mentor
Zoom
Zoom Workplace

Pricing Details

$149 per month
Free Trial
Free Version

Pricing Details

$69 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Skippr

Founded

2023

Country

United Kingdom

Website

www.skippr.ai/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/contact-center/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

Local Measure Engage Reviews

Local Measure Engage

Local Measure