Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
Description
Envision a scenario where the hassle of juggling various OEM systems or spreadsheets for service and preventive maintenance schedules is a thing of the past. Picture a reality where real-time insights into your clients' equipment health alert you to potential labor opportunities before they arise. With 360², all your equipment data is integrated into one comprehensive solution, enabling you to receive prompt notifications that enhance parts and service opportunities for your dealership. Consider the ordinary situation: a client’s machine malfunctions, resulting in chaotic phone calls, urgent technician deployments, frantic searches for parts, or even missed chances due to unavailability of technicians. In stark contrast, with 360², you are notified of issues in advance, allowing you to order parts proactively and arrange maintenance before a breakdown occurs. This not only minimizes equipment downtime for your clients but also fosters a smooth service experience that cultivates trust and ultimately boosts your dealership's revenue. By streamlining these processes, you can focus on delivering exceptional service and growing your business effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Foresight
No
Microsoft Dynamics 365
No
Salesforce
No
ShipBob
Yes
Texada Software
No
Integrations
Foresight
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
ShipBob
No
Texada Software
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Vendor Details
Company Name
VizaLogix
Founded
2018
Country
United States
Website
www.vizalogix.com/360-2/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No