Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

Description

Envision a scenario where the hassle of juggling various OEM systems or spreadsheets for service and preventive maintenance schedules is a thing of the past. Picture a reality where real-time insights into your clients' equipment health alert you to potential labor opportunities before they arise. With 360², all your equipment data is integrated into one comprehensive solution, enabling you to receive prompt notifications that enhance parts and service opportunities for your dealership. Consider the ordinary situation: a client’s machine malfunctions, resulting in chaotic phone calls, urgent technician deployments, frantic searches for parts, or even missed chances due to unavailability of technicians. In stark contrast, with 360², you are notified of issues in advance, allowing you to order parts proactively and arrange maintenance before a breakdown occurs. This not only minimizes equipment downtime for your clients but also fosters a smooth service experience that cultivates trust and ultimately boosts your dealership's revenue. By streamlining these processes, you can focus on delivering exceptional service and growing your business effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Foresight
Microsoft Dynamics 365
Salesforce
ShipBob
Texada Software

Integrations

Foresight
Microsoft Dynamics 365
Salesforce
ShipBob
Texada Software

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Vendor Details

Company Name

VizaLogix

Founded

2018

Country

United States

Website

www.vizalogix.com/360-2/

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Alternatives

Alternatives

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