Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

Description

VM Backup is a virtual machine backup solution that supports Hyper-V and VMware environments. It is used by more than 40,000 businesses worldwide. The solution is designed for IT departments, resellers, consultants, and Managed Services Providers (MSPs). It provides robust, streamlined enterprise-level functionality. It is characterized by its ease of use, rapidity and affordability. You can reduce RTO and RPO to minutes with its WAN-optimized Replication (CDP). This allows you to drastically reduce the time that your virtual machines go down and the amount data lost in the event of a disaster. Virtual machine backup software with powerful features for HyperV and VMware.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise Automate No 
Netdata No 
ShipBob Yes 

Integrations

ConnectWise Automate Yes 
Netdata Yes 
ShipBob No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$595.00/one-time
You can choose a one-time purchase or a renewable annual subscription
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Vendor Details

Company Name

Hornetsecurity

Founded

2007

Country

Germany

Website

www.hornetsecurity.com/us/services/vm-backup/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Business Continuity

Backup Log Yes 
Backup Scheduling Yes 
Compression Yes 
Continuous Backup Yes 
Encryption Yes 
Incremental Backup Yes 
Local Server Options Yes 
Multiple System Support Yes 
Remote Server Options No 
Secure Data Storage Yes 
Web Access / Restoration No 

Data Recovery

Web Access / Restoration No 
Backup Log Yes 
Backup Scheduling Yes 
Compression Yes 
Continuous Backup Yes 
Encryption No 
Incremental Backup Yes 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage Yes 

Disaster Recovery

Administration Policies Yes 
Bare-Metal Recovery Yes 
Encryption No 
Failover Testing Yes 
Flexible Data Capture Yes 
Multi-Platform Support Yes 
Multiple Data Type Support Yes 
Offline Storage Yes 

Virtual Machine

Backup Management Yes 
Graphical User Interface Yes 
Remote Control No 
VDI No 
Virtual Machine Encryption Yes 
Virtual Machine Migration Yes 
Virtual Machine Monitoring No 
Virtual Server No 

Virtualization

Archiving & Retention Yes 
Capacity Monitoring No 
Data Mobility Yes 
Desktop Virtualization Yes 
Disaster Recovery Yes 
Namespace Management No 
Performance Management No 
Version Control No 
Virtual Machine Monitoring Yes 

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