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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

SimpleVoIP offers an innovative AI-driven phone answering service tailored for small businesses. Rather than spending $22–27 per hour on a call-center representative, you can have five dedicated AI agents available 24/7 for just $99 a month, without any setup fees and with a complimentary 30-day trial to get started. The AI is capable of managing incoming calls in fluent, unaccented English and Spanish, as well as in 20 additional languages, engaging with callers in a natural manner. It quickly assimilates information about your business from your website and manuals, successfully addressing 50–90% of inquiries immediately. If a call presents a question it cannot answer, it seamlessly connects the caller to a human agent, eliminating hold music for straightforward queries and optimizing agent time. What sets this service apart is its capacity to learn continuously. When a call is redirected to a human agent, the system analyzes how your top employees tackle complex questions, focusing on aspects such as tone, reasoning, and de-escalation techniques, and subsequently incorporates this knowledge into its database, enhancing its performance over time. Additionally, you receive a printed transcript of each call for your records. Setting up the service is straightforward: simply utilize the US phone number provided or redirect your existing phone number to get started. With this efficient solution, small businesses can enhance their customer service without breaking the bank.

Description

THAT WAS AI serves as a cloud-based voice support solution tailored for Shopify merchants. This innovative service links the catalog, order, customer, and policy data of a Shopify store to a phone assistant that effectively manages incoming customer calls. It is capable of placing orders, checking the status of existing orders, updating eligible shipping addresses, canceling unfulfilled orders, and addressing product inquiries. When faced with inquiries beyond its set permissions or when lacking confidence in a response, the assistant can generate a support ticket or seamlessly transfer the call to a human representative while retaining the context of the conversation. Merchants have the flexibility to connect a new phone number via Twilio or utilize an existing one through a SIP trunk. Additionally, the product facilitates outbound calls targeting customers who have abandoned their carts, enabling the assistant to provide answers to questions and assist with completing purchases. The included dashboard features comprehensive call logs, transcripts, summaries, and analytical insights, enhancing the overall service experience. It is specifically designed to meet the needs of Shopify store owners and their support teams as they navigate phone-based service and order-related inquiries. This integration not only streamlines customer interactions but also improves efficiency in handling various support tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Shopify No 
Twilio No 

Integrations

Shopify Yes 
Twilio Yes 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Pricing Details

$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Novatrope, Inc.

Founded

1986

Country

United States

Website

simplevoip.dev

Vendor Details

Company Name

THAT WAS AI

Founded

2024

Country

India

Website

www.thatwasai.com

Product Features

Product Features

Alternatives

Alternatives

No Alternatives