Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
The Shortways Assistant is the digital adoption platform that supports employees who have to use dozens of applications on a daily basis!
Shortways knows that your time is precious! Our Shortways Designer interface allows you to save time when creating, modifying and publishing your user documentation!
The Shortways Assistant accompanies employees who are not familiar with the software with the help of its various aids:
Interactive step-by-step instructions
Contextual aids (first steps, user guides, training materials, business procedures, etc.)
News and new features push
Contextual FAQ
Support request
Search bar
Create and manage content independently
Dashboard and statistics
This way, your users :
Self-train and self-help in real time
Take on changes and new features more quickly
Are guided interactively, when they need it
Adopt their software more quickly
Thanks to Shortways, organisations digitalise training and reduce the number of support calls by a factor of 10.
Description
Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.
API Access
Has API
API Access
Has API
Integrations
Oracle Fusion Cloud ERP
Workday HCM
Cegid Talentsoft
Confluence
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Ivalua
Jira
Integrations
Oracle Fusion Cloud ERP
Workday HCM
Cegid Talentsoft
Confluence
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Ivalua
Jira
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Shortways
Founded
2011
Country
France
Website
shortways.com
Vendor Details
Company Name
Userlane
Founded
2015
Country
Germany
Website
www.userlane.com
Product Features
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
Onboarding
Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce