Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Teams can focus on making on-call better with automated categorization, filtering, and analysis of incidents for free. Incident Insights calculates the number of incidents, MTTA, MTTR, and average priority level and pinpoints the top causes of incidents using machine learning to identify patterns so that users can then measure overall team health and drive continuous improvement across services, incidents, and teams.
Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.
Description
Statuskit combines a customizable status page with event tracking to enhance communication regarding your service. Service interruptions are a common aspect of daily operations, and our adaptable updates ensure that your clients are informed and reassured during such times. With detailed event tracking, you can transform service disruptions into positive customer experiences, as displaying current incidents showcases your business's commitment to transparency. StatusKit empowers you to tailor nearly every aspect, including incident and service statuses, enabling you to articulate your situations more effectively. Customers can easily subscribe to your status page through multiple channels, such as Email, Feed, Webhook, and Facebook Messenger, ensuring they receive timely updates. Furthermore, StatusKit allows integration with your own Mailgun API Key for enhanced email functionalities. A simple, at-a-glance status report improves communication and keeps your clients informed. By showcasing active events and incidents, you further illustrate your business's transparency. The customizable status and categories make StatusKit a versatile solution applicable to any type of business, enhancing overall client trust and satisfaction. This flexibility ultimately helps build stronger relationships with your customers.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Facebook
No
Facebook Messenger
No
Mailgun
No
Opsgenie
Yes
PagerDuty
Yes
Integrations
Facebook
Yes
Facebook Messenger
Yes
Mailgun
Yes
Opsgenie
No
PagerDuty
No
Pricing Details
$0
Incident Insights is 100% FREE.
Free Trial
No
Free Version
Yes
Pricing Details
$9 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Shoreline.io
Founded
2019
Country
United States
Website
www.shoreline.io/product/insights
Vendor Details
Company Name
StatusKit
Founded
2016
Country
China
Website
statuskit.com
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
Yes
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
No
Task Management
Yes
Ticket Management
Yes
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
No
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No