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Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
Description
Facilitate the design and implementation of your cloud-native applications while uncovering concealed risks stemming from misconfigurations, threats, and vulnerabilities, all from a unified platform. The Skyhigh Cloud-Native Application Protection Platform (CNAPP) safeguards your enterprise's cloud-native application environment through the industry's pioneering automated and seamless solution. It offers extensive discovery features and prioritizes risks effectively. Embrace the Shift Left approach to proactively identify and rectify misconfigurations early in the development process. Maintain ongoing visibility across multi-cloud settings, automate the remediation of misconfigurations, utilize a best practice compliance library, and pinpoint configuration flaws before they escalate into major issues. Streamline security controls to ensure continuous compliance and facilitate audits. Additionally, centralize the management of data security policies and incident responses, maintain comprehensive records for compliance and notification purposes, and oversee privileged access to safeguard sensitive information, thereby fostering a robust security posture for your organization. This comprehensive approach not only enhances security but also encourages a culture of proactive risk management and compliance within your team.
API Access
Has API
API Access
Has API
Integrations
ServiceNow
7-Zip
Active Directory
Amazon Web Services (AWS)
Bitbucket
Docker
GitHub
Google Cloud Platform
HashiCorp Waypoint
Helm
Integrations
ServiceNow
7-Zip
Active Directory
Amazon Web Services (AWS)
Bitbucket
Docker
GitHub
Google Cloud Platform
HashiCorp Waypoint
Helm
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Vendor Details
Company Name
Skyhigh Security
Country
United States
Website
www.skyhighsecurity.com/en-us/products/cloud-native-application-protection-platform.html
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
