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Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
Description
Effortless team management through email is made possible with Wundamail, which streamlines collective thinking into one concise daily message intended to drive significant behavioral shifts within groups. This tool not only empowers leaders but also supports team members, ensuring simplicity for everyone involved. The entire process integrates seamlessly into the regular email inbox of each team member, eliminating the need for additional apps, usernames, or passwords. Each day, a question is sent out to the team via email, prompting them to reply with their insights, which may include progress updates, innovative ideas, or requests for assistance. Users have the freedom to customize the email's design, choosing from various proven templates or creating a personalized message tailored to their team's needs. The following morning, all responses are gathered into a single email that is shared with everyone, providing a comprehensive overview of the team's accomplishments for the day. This not only allows for quick assessments of completed tasks and individual responsibilities but also highlights any issues that may be arising, along with the underlying reasons for those challenges. Ultimately, Wundamail fosters a culture of transparency and collaboration, making it easier for teams to navigate their daily objectives.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Yahoo! Mail
Integrations
Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Yahoo! Mail
Pricing Details
$5 per month
Free Trial
Free Version
Pricing Details
$9 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Vendor Details
Company Name
Wundamail
Founded
2019
Country
United Kingdom
Website
www.wundamail.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Team Management
Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking
