Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 4 Ratings

Total
ease
features
design
support

Description

All-in-one remote support software brought to you by the team behind FixMe.IT - one of the most popular remote support apps available. SetMe is a new, comprehensive remote support solution that offers a simple and intuitive interface. It allows you to connect and control remote Windows or Mac computers instantly and securely. It is built using the latest technology and offers everything you need for high-quality remote assistance, including end to end encryption, multi-session handling, the ability to control multiple remote machines simultaneously, remote reboot and auto-reconnecting, advanced reporting, drag and drop and copy-paste file transfer, user management features, and two-factor authentication.

Description

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acronis Cyber Protect No 
Active Directory No 
Addigy No 
Atera No 
Autotask PSA No 
Datto SIRIS No 
Freshdesk No 
Freshservice No 
IBM MaaS360 No 
Ivanti Neurons for MDM No 
Jira No 
Microsoft Teams No 
Naverisk RMM & PSA No 
NinjaOne No 
ServiceNow No 
Spiceworks Network Monitor No 
Syncro No 
Zendesk No 

Integrations

Acronis Cyber Protect Yes 
Active Directory Yes 
Addigy Yes 
Atera Yes 
Autotask PSA Yes 
Datto SIRIS Yes 
Freshdesk Yes 
Freshservice Yes 
IBM MaaS360 Yes 
Ivanti Neurons for MDM Yes 
Jira Yes 
Microsoft Teams Yes 
Naverisk RMM & PSA Yes 
NinjaOne Yes 
ServiceNow Yes 
Spiceworks Network Monitor Yes 
Syncro Yes 
Zendesk Yes 

Pricing Details

$58.10 per seat per month
Take advantage of our early adopter 30% discount on all SetMe plans:
Annual plan: $58.10 per seat/month
Monthly plan: $69.30 per seat/month
Free Trial Yes 
Free Version No 

Pricing Details

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Techinline

Founded

2007

Country

Canada

Website

www.setme.net

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-support

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing No 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

Alternatives

FixMe.IT Reviews

FixMe.IT

Techinline

Alternatives

HelpWire Reviews

HelpWire

Electronic Team, Inc.
DualDesk Reviews

DualDesk

Advantig