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Description
No matter if your service operation focuses on supplying, maintaining, installing, or renting, you will experience the remarkable capabilities of Service Geeni. This platform allows for the streamlining of process delivery, optimization of inventory management, intelligent scheduling and resource allocation, as well as the visualization of significant data. A single instance of poor service can leave a lasting impression on a customer. Service is inherently personal, and consistent failures can jeopardize contracts over time. Everyone dislikes losing business, which means that inadequate service can prompt both clients and your top engineers to seek alternatives. Understanding how the most successful companies maintain high standards in the face of market fluctuations, labor shortages, and evolving customer expectations reveals that exceptional service goes beyond just capable leadership. It is the robust systems that empower effective Service Managers that truly make a difference, equipping them with precise and valuable data. Good leadership is essential not only to acknowledge this fact but also to ensure that company systems are effectively implemented to support it. By doing so, businesses can foster a culture of excellence that benefits everyone involved.
Description
VServiceManagement offers a cloud-centric solution tailored for the intricate nature of modern post-sales service scenarios. It combines advanced warranty and entitlement management along with top-tier field service operations management into one cohesive package, allowing businesses to craft and execute their own unique processes. By utilizing this platform, companies can consistently provide outstanding service, monitor their operations, and innovate new offerings to enhance customer satisfaction. Additionally, VContactCenter serves as a cloud-first option for contemporary multichannel and multi-client contact centers, equipping organizations with all necessary tools to refine customer relationships, such as agent support, CTI integration, and customizable workflow designs, while also maintaining effective oversight of backend operations. ACCO Brands, a recognized name in the office supplies and equipment sector, utilizes VServiceManagement to empower its service technicians in efficiently handling every element of their service engagements, thereby streamlining their workflow and improving customer interactions. This integration of advanced solutions not only bolsters operational efficiency but also fosters a more responsive service environment.
API Access
Has API
API Access
Has API
Integrations
Jitterbit
Microsoft Dynamics 365
Oracle Cloud Infrastructure
QuickBooks Online
SAP Cloud Platform
Sage 100
Salesforce
Xero
Zoho CRM
Integrations
Jitterbit
Microsoft Dynamics 365
Oracle Cloud Infrastructure
QuickBooks Online
SAP Cloud Platform
Sage 100
Salesforce
Xero
Zoho CRM
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Service Geeni
Founded
1986
Country
United Kingdom
Website
servicegeeni.com
Vendor Details
Company Name
Vertical Solutions
Founded
1986
Country
United States
Website
www.vertsol.com
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking