Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
Videoly seamlessly integrates top-notch product videos into online retail platforms, enhancing the shopping experience while boosting sales. By utilizing engaging video content, retailers can provide customers with the immersive experience they crave, ultimately facilitating their purchasing decisions. In an era where shoppers expect enjoyable and informative online interactions, video stands out as the medium that successfully mimics the in-store experience, instilling confidence in consumers when they decide to click that “add-to-cart” button. Research indicates that 72% of consumers prefer to understand products or services through video, and websites featuring video see users spending 88% more time on their pages. Furthermore, 64% of shoppers are more inclined to make a purchase after viewing a video related to the product. Videoly enhances the online retail landscape by discovering, curating, and auto-embedding essential videos to drive conversions, engagement, and social validation. Additionally, Videoly aids brands by simplifying the distribution of their video content, ensuring that product videos are automatically linked to the relevant pages of their reseller partners. Through this innovative approach, both retailers and brands can maximize their video marketing efforts effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Acqueon
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Webex Contact Center
Yes
Integrations
Acqueon
No
Amazon Connect
No
Avaya Aura
No
Webex Contact Center
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
Videoly
Founded
2014
Country
Finland
Website
videoly.co
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
Yes
Media Library
No
Multi-Platform Distribution
Yes
ROI Tracking
Yes
Social Sharing
No
Templates
No
Video Editing
No