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Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

VideoAsk empowers businesses to create impactful interactions by utilizing the engaging nature of video communication. By fostering face-to-face connections with your audience, you can enhance your business relationships significantly. This innovative tool personalizes business interactions through video, establishing a sense of trustworthiness that is essential in today's market. With VideoAsk, you can engage asynchronously with both users and prospective clients; simply activate the platform, record your questions, and share the link effortlessly. It's that straightforward. Participants have the option to respond through various formats, including video, audio, and text. If you wish to continue the dialogue with someone, just click reply to keep the conversation flowing. Every interaction is automatically recorded, transcribed, and organized for your convenience. Customers can answer in whichever format they prefer—be it video, audio, text, or multiple-choice inquiries. Additionally, VideoAsk streamlines your processes by offering features like calendar scheduling, payment processing, file uploads, and Net Promoter Score (NPS) responses. In a world where business knows no borders, VideoAsk allows you to connect face-to-face with your audience, no matter their location. Embrace the power of video to transform your business interactions today.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Acqueon
Airtable
AppointmentCore
Avaya Aura
Dropbox
Easyflow
Facebook
Google Analytics
Google Drive
Google Tag Manager
KonnectzIT
Quickwork
Slack
Stackreaction
Stripe
Webex Contact Center
X (Twitter)
Zapier
Zendesk

Integrations

Acqueon
Airtable
AppointmentCore
Avaya Aura
Dropbox
Easyflow
Facebook
Google Analytics
Google Drive
Google Tag Manager
KonnectzIT
Quickwork
Slack
Stackreaction
Stripe
Webex Contact Center
X (Twitter)
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$24 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

VideoAsk

Country

Spain

Website

www.videoask.com

Product Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Product Features

Video Marketing

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

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