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ease
features
design
support

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Description

Sentiment Search focuses on delivering valuable review insights for various dining establishments, including restaurants, cafes, pubs, and cloud kitchens. Our service equips marketing, operations, and guest experience teams with advanced customer sentiment insights sourced from review sites, social media platforms, and internal feedback mechanisms. These specialized metrics tailored for the industry enable businesses to assess every facet of their operations in comparison to competitors, identify areas of improvement, and ultimately enhance their online ratings. Additionally, we provide senior management with a comprehensive overview of their brand's performance and highlight underperforming locations. With our tools, businesses can also observe industry-specific trends and monitor shifts in customer sentiment following changes in staff, menu offerings, and renovations. Furthermore, we enable benchmarking of sentiment both at individual locations and for the brand as a whole against industry rivals, thus fostering informed decision-making and strategic planning.

Description

Ziksta is an AI-powered restaurant feedback intelligence platform built specifically for multi-location restaurant brands that need better visibility into customer experience across their network. The platform connects to Google Business Profiles and collects in-store feedback from guests, combining both sources to create a comprehensive view of how each outlet is performing. Using sentiment analysis, natural language processing, and NPS tracking, Ziksta interprets thousands of reviews and feedback signals to identify operational patterns and performance issues. Instead of overwhelming teams with raw data, the platform highlights clear insights such as service delays, staff behavior concerns, or food quality inconsistencies. These insights are translated into actionable recommendations that each outlet can follow to improve performance. Ziksta also helps headquarters teams distinguish between localized problems and brand-wide issues, ensuring that operational improvements are targeted and effective. Through a unified dashboard, leadership and restaurant managers can track trends, identify underperforming locations, and monitor improvements over time. By transforming customer feedback into structured operational intelligence, Ziksta enables restaurant chains to maintain brand standards, respond to customer concerns faster, and protect their online reputation before ratings decline.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sentiment Search

Founded

2019

Country

United Kingdom

Website

www.sentimentsearch.com

Vendor Details

Company Name

Ziksta

Founded

2025

Country

Finland

Website

www.ziksta.com

Product Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Product Features

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