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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

Sentiment Search focuses on delivering valuable review insights for various dining establishments, including restaurants, cafes, pubs, and cloud kitchens. Our service equips marketing, operations, and guest experience teams with advanced customer sentiment insights sourced from review sites, social media platforms, and internal feedback mechanisms. These specialized metrics tailored for the industry enable businesses to assess every facet of their operations in comparison to competitors, identify areas of improvement, and ultimately enhance their online ratings. Additionally, we provide senior management with a comprehensive overview of their brand's performance and highlight underperforming locations. With our tools, businesses can also observe industry-specific trends and monitor shifts in customer sentiment following changes in staff, menu offerings, and renovations. Furthermore, we enable benchmarking of sentiment both at individual locations and for the brand as a whole against industry rivals, thus fostering informed decision-making and strategic planning.

Description

Syncly Social simplifies customer insight by bringing every feedback channel into a single, AI-driven platform. Instead of chasing conversations across platforms, teams can collect, organize, and analyze feedback in one place. Intelligent auto-tagging and taxonomy tools structure incoming data automatically. Advanced sentiment analysis helps brands understand customer emotions at scale. With natural-language queries through “Hey Syncly,” users can ask complex questions and get instant answers. Discovery tools highlight trends, patterns, and growth opportunities. Syncly Social enables faster, smarter, customer-centric decisions across the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Discord No 
Front No 
Gmail No 
Gong No 
Grain No 
HelpDesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Linear No 
Microsoft Excel No 
Opus 2 No 
Salesforce No 
Slack No 
SurveyMonkey No 
Typeform No 
Zapier No 
Zendesk No 

Integrations

Axis LMS Yes 
Discord Yes 
Front Yes 
Gmail Yes 
Gong Yes 
Grain Yes 
HelpDesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Microsoft Excel Yes 
Opus 2 Yes 
Salesforce Yes 
Slack Yes 
SurveyMonkey Yes 
Typeform Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sentiment Search

Founded

2019

Country

United Kingdom

Website

www.sentimentsearch.com

Vendor Details

Company Name

Deep BlueDot

Founded

2022

Country

United States

Website

syncly.app/

Product Features

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard No 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives