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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

Description

Take charge of the B2C, B2B, and B2X interactions tailored to each individual customer. Effortlessly enhance crucial experiences such as checkout processes, search capabilities, and product information through real-time personalization that requires no cumbersome integrations. Provide a seamless shopping journey by ensuring that commerce is inherently linked with a content management system. View product pages in the designated format and modify your content as needed. Interact with the content just as your customers would engage with it. Consolidate and oversee assets through a unified digital asset management platform. Utilize flexible search and retrieval options to share, repurpose, and collaborate on rich media and various assets. Manage changes to copy and tweak algorithm settings independently of IT support. Prior to broadcasting content across your various marketing channels, take the time to preview, adjust, and refine the material to maximize effectiveness. This holistic approach ensures that every aspect of the customer experience is thoughtfully curated.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
Confluence
Discourse
Google Drive
Jive
Khoros
MadCap Flare
Microsoft Azure
Microsoft Teams
MindTouch
Salesforce
ServiceNow
Skilljar
Slack
Thought Industries
Vimeo
Wistia
WordPress
YouTube
Zendesk

Integrations

Adobe Marketo Engage
Confluence
Discourse
Google Drive
Jive
Khoros
MadCap Flare
Microsoft Azure
Microsoft Teams
MindTouch
Salesforce
ServiceNow
Skilljar
Slack
Thought Industries
Vimeo
Wistia
WordPress
YouTube
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Vendor Details

Company Name

Bridgeline Digital

Founded

2000

Country

United States

Website

www.bridgelinedigital.com

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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