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Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

Description

This advanced AI-infused Contextual search Engine is revolutionizing search by delivering instant contextual results on-the-spot. SpotSearch, an Advanced AI-infused Contextual search engine, has caused a stir in the search industry. SpotSearch powered By Sia delivers instant results without leaving the context. Discover the Key Features. User Engagement. Analytics and content-based insights on search trends and most searched words, as well as analytics about user engagement, are available. Intelligent Suggestion features such as select & search, on the-spot search, etc. help users stay longer. Conversion for business. With AI-powered search results, you can increase your click-rates and convert more people. SpotSearch comes with all the powerful features. You don't have to spend time building it, but you can configure it in minutes and SpotSearch will be ready to go. Our API servers support HTTPS, all current versions (1.0,1.1, and 1.2), with the most recent cipher suites.