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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

Description

It records screen video, audio, and microphone input simultaneously. This feature is particularly beneficial for capturing desktop activities, producing instructional videos, demonstrating software, or recording gameplay. With its user-friendly interface, anyone can easily record their screen and save the output as video files for sharing with others. The tool allows for full-screen capture, user-specified window selection, and video recording from a camera as well. Additionally, it offers the capability to take screenshots during the recording session. Users can also add both text and image watermarks to their videos. The software enables hotkey configurations for starting, pausing, and stopping recordings conveniently. Furthermore, it includes options for automatic recording and stopping, alongside the ability to record in 4K resolution and at high frame rates on Windows 10. Overall, this versatile tool enhances the recording experience for various purposes.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Integrations

Freshchat
Freshdesk
Help Scout
Intercom
Zendesk

Pricing Details

$8/month/user
Free Trial
Free Version

Pricing Details

$39.95 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Vendor Details

Company Name

ThunderSoft

Website

www.thundershare.net/screen-recorder/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Product Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

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